Back

Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews

4,268 Reviews of Toyota of McDonough - Service Center

Sort by
May 13, 2021

Ray is always very nice, professional, knowledgeable & accommodating. Meagan checked me in. She was very nice & on point as well. I’m a repeat customer because Ray has earned my trust & that’s import More

by TEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagan Thackston
May 14, 2021 -

Jim Ellis Toyota of McDonough responded

Tanekaj, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 13, 2021

Service department particularly Patricia Silverstein was responsive and fixed my truck quickly as promised in order for me to meet my commitment out of state today. Truck runs great again More

by Flyntcb
Customer Service
Recommend Dealer
Yes
Employees Worked With
Patricia Silverstein
May 14, 2021 -

Jim Ellis Toyota of McDonough responded

Flyntcb, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 13, 2021

Very nice and friendly I would highly recommend to a friend are a family member keep up the good work people will continue to shop with you guy’s More

by drmck1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Jim Ellis Toyota of McDonough responded

Drmck1, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 13, 2021

This was the first time I had gone in and was disappointed. Women at front desk never acknowledged me. Sent me another $500 in repairs that I needed, but never reviewed with me. Honestly, betwe More

by SUSAN.MURPHY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

Susan.murphy0, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (770) 651-0802 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 26, 2021 -

SUSAN.MURPHY0 responded

I did try calling the number that was listed but it wasn't a good number! Another issue -

May 13, 2021

Reid Millikan checked me in and was very professtional yet, had a sense of humor and was very personable. He made it a very pleasant experience. I did think the 2 hour wait was excessive for the work I More

by OPALROBBRADLEY
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Opalrobbradley! Thanks again for your business! Take care!

May 13, 2021

Jim Ellis by far has great customer service , very friendly and the wait time was great. I love this branch the best Toyota location by far. More

by tomolithelwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Tomolithelwell! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

May 13, 2021

After a delay, the service dept went above and beyond to make it right. The service dept manager even called to make sure it was handled. More

by amy47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston, David Ray
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

Amy47, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 13, 2021

Great customer service! I hope that this is the rule, not the exception. I look forward to a long business relationship. You all are awesome. More

by dtmosley0923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Dtmosley0923! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

May 12, 2021

Service is always on point. Customer Service Reps are courteous and professional. They review all items that need go be addressed on my car and what needs to be taking care of at next maintenance checku More

by MGMARONEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagan Thackston
May 12, 2021 -

Jim Ellis Toyota of McDonough responded

Mgmaroney, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

May 11, 2021

Great experience! Meagan was very informative and kept me updated with my vehicle’s progress. I was very satisfied. Definitely going to return to this location More

by As_hayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
May 12, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, As_hayes! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

...
357
...