Toyota of McDonough - Service Center

Takes to long to get a oil change 3 hrs 15 suggestion shuttle service temp car for the day Try something different to kill the time shuttle service temp car for the day Try something different to kill the time More

Cecelia was very helpful. We did not have all the services suggested performed on our car due to the age of our car. She did not try to talk us into addl repairs. We appreciated her help and underst services suggested performed on our car due to the age of our car. She did not try to talk us into addl repairs. We appreciated her help and understanding. More

Thanks for all your help with my vehicle, I tell everyone about your service center and they should consider using your dealer for all their needs about your service center and they should consider using your dealer for all their needs More

This pick up and drop off service option worked great for me. I was able to have my oil changed on my vehicle without having to be late or miss work. I will definitely choose this option again. Staff was cou me. I was able to have my oil changed on my vehicle without having to be late or miss work. I will definitely choose this option again. Staff was courteous and professional. More

Prompt. Courteous. Reasonably priced. Clean facility. Speci attention was paid to me to be certain I was comfortable and understood the charges. Highly recommend them. Speci attention was paid to me to be certain I was comfortable and understood the charges. Highly recommend them. More

I dropped off my vehicle at 11:00am for an 11:30 oil change appt. Returned to the dealership at 12:40 and they did not even start on my car. To top it off they are suppose to do an inspection, the tech change appt. Returned to the dealership at 12:40 and they did not even start on my car. To top it off they are suppose to do an inspection, the tech left it blank. Called to speak with the service manager, NEVER got a return call. More

Oscar and Reid are the best guys to have there... They truly care and provide great service. I enjoy my visit everytime and I had the pleasure of meeting Mr. Reid this time. truly care and provide great service. I enjoy my visit everytime and I had the pleasure of meeting Mr. Reid this time. More

This is the best Toyota Dealership. Service person Reed is the kindest Service man I know. I want to thank Jim Ellis Toyota for having such a professional team. is the kindest Service man I know. I want to thank Jim Ellis Toyota for having such a professional team. More

I had an appointment at 10:30am to take my van in for a recall. Meagan Thackston, the Assistant Service Manager, was nice and called a Lyft driver to take me home. My husband is a stroke patient so I pai recall. Meagan Thackston, the Assistant Service Manager, was nice and called a Lyft driver to take me home. My husband is a stroke patient so I paid someone to stay with him. Ms Thackston called that afternoon and said the van was readymade I explained I couldn’t leave my husband. She had someone deliver the van to our home the next day. Excellent service from Toyota! Thank you! More

I came in for service without an appointment Meagan met me at the door to see what I needed. I told her it is time for maintenance . She said we will get right on it, and they did. I was out of there i me at the door to see what I needed. I told her it is time for maintenance . She said we will get right on it, and they did. I was out of there in about one hour and 15 minutes. At Toyota of McDonough this always took 2 and a half to 4 hours. Thanks Jim Ellis for having such pleasant and professional team. More