Toyota of McDonough - Service Center

Cecilia Thompson was extremely pleasant and helpful during my visit to the Service Department. She was very thorough, and provided feedback and information in a timely manner as promised. The departm during my visit to the Service Department. She was very thorough, and provided feedback and information in a timely manner as promised. The department performed the diagnostics on my vehicle quickly and professionally. Thanks again. More

Pros: decent customer service, fairly easy to make an appointment with location Cons: arbitrary charges that are without any clear explanation added to your invoice. Beware. appointment with location Cons: arbitrary charges that are without any clear explanation added to your invoice. Beware. More

Had to remind of oil change, had car washed it was put directly in sun thousands of water spots, went to finalize paperwork and service dept didn’t know anything about my service but after 15 minutes or s directly in sun thousands of water spots, went to finalize paperwork and service dept didn’t know anything about my service but after 15 minutes or so realized who service person was. could be more welcoming. Hugh difference when I purchased vehicle. More

Always great service from the dealership. Reid does an outstanding job as I am sure all the service advisors do. outstanding job as I am sure all the service advisors do. More

I like that they aren't as pushy as they were a few years ago. Now they only really do what you tell them to do. I had a coupon and the person checking me in told me to hang onto it. Then when I received ago. Now they only really do what you tell them to do. I had a coupon and the person checking me in told me to hang onto it. Then when I received my bill the coupon was not included. I had to wait while they refigured the bill. One customer service rep checked me in but another one checked me out and did not relay the coupon to the person taking over my account. The bill was still higher than it should have been by a few dollars but I decided to just pay it and get out of there. Had to go find an employee to move a car so I could get out because they had blocked me. But all in all, they are so much better than they used to be. More

Reid, Always provides Excellent Service to me on All of my Toyota Vehicles, Outstanding Service Rep, Very Very Knowledgeable on All Toyota Products hands down, Recommend he be promoted to a Senior Level Se my Toyota Vehicles, Outstanding Service Rep, Very Very Knowledgeable on All Toyota Products hands down, Recommend he be promoted to a Senior Level Service Manager ASAP. Thank You Reid. More

What’s the point of an appointment if I won’t get seen two hours after the time schedule FOR A TWENTY MINUTE SERVICE? What’s the point of an appointment?! Then they don’t even have a rental for the inconv two hours after the time schedule FOR A TWENTY MINUTE SERVICE? What’s the point of an appointment?! Then they don’t even have a rental for the inconvenience. More

I called about having problems with my car on Friday afternoon as soon as I got on the interstate heading towards FL and ask that someone give me a call because I had just had it serviced and it is 1:50 afternoon as soon as I got on the interstate heading towards FL and ask that someone give me a call because I had just had it serviced and it is 1:50 pm and still no call about my vehicle. I left at least five messages and no one attempted to contact me on Saturday as well. I asked to speak to the s service manager and still no call back. This is very disappointing and a loyal customer should not be treated in this manner. More

I was pleased with the service but not the price. More