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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews

4,268 Reviews of Toyota of McDonough - Service Center

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July 07, 2021

I arrived 30mins before my appointment and was told to wait in my car and someone was still serviced before me when they arrived after I had already been waiting in my car for 15mins More

by alexisross18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Jim Ellis Toyota of McDonough responded

Alexisross18, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

July 06, 2021

Loved how quick and personal the service center was! Reid was great and got everything handled fast and accurately! Loved the coffee bar as well! More

by kaylynandrews12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Kaylynandrews12! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 06, 2021

Smoothest vehicle purchase I've ever had. From the low pressure sales, to the financing and service work after the fact it was very pleasant. More

by SLICKER213
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Hull
Jul 12, 2021 -

Jim Ellis Toyota of McDonough responded

Slicker213, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

July 04, 2021

I was very please, Victoria had me done in less than an hour More

by pbuhlinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Steinezt
Jul 12, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 03, 2021

Making service appointments is simple and fast. Service personnel are very professional and courteous, keeping me frequently updated on the progress of my service needs. More

by 3redfish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Jim Ellis Toyota of McDonough responded

3redfish, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 01, 2021

Thanks For looking out for me and keeping my interest number one. Good reminders, been helpful . Appreciate the kindness and the individual concerns taking into account. More

by 4ladymm
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, 4ladymm! Thanks again for your business! Take care!

July 01, 2021

I'm sure this is just a lazy employee situation, but I marked my tires before a rotation due to the excessive wear on my other vehicle and when my car came back, the tires had NOT been rotated even though More

by timrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Hull
Jul 17, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 01, 2021

Meagan was very pleasant to work with and greeted me with a smile. She answered all of my questions and explained everything to my satisfaction. More

by poplinjrf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
Jul 05, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Poplinjrf! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 01, 2021

Excellent crew but my main three contacts are always Raymond, Oscar and Cecilia always providing excellent client care. Always going above and beyond for you! More

by Dee U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia Thompson
Jul 05, 2021 -

Jim Ellis Toyota of McDonough responded

Dee U, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 30, 2021

I like the dealership and I like the service but I just wish that they were a little bit quicker. The wait is at least two hours. at least. More

by Senitrasyas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James in service
Jul 01, 2021 -

Jim Ellis Toyota of McDonough responded

Senitrasyas, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

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