Toyota of McDonough - Service Center

They never give me my air filter with my lifetime oil change. Very unprofessional. Seems dishonest. Not sure why? Please check to see why they aren’t doing it? change. Very unprofessional. Seems dishonest. Not sure why? Please check to see why they aren’t doing it? More

I had an appointment at 12 PM. I came on time and ended up to be in Toyota for 3 hours to rotate my tires. People who came after me were served before me and left and I still was there for three hours. Mr. up to be in Toyota for 3 hours to rotate my tires. People who came after me were served before me and left and I still was there for three hours. Mr. Oscar told me they had few mechanics because others were sick. I saw on display screen many cars were served by many mechanics. How comes people who came after me were served before me? Mr. Raymond told Mr. Oscar to put me at the end of all people who paid for service and who came after me. I had previous issue with Mr. Raymond for not providing the right service for my car. I have a plan, I paid off to Toyota for free tire rotation. And what is a point to make an appointment and to wait for three hours when other people who came after me were served first? In addition, Mr. Oscar told me I have soon to change my car batteries. I had only 15 thousands miles after I changed my car batteries. There is something going wrong in this place. More

My appointment for an oil change was at noon. We were there at 11:45. Took 15 minutes to be checked in for service. At 1:15 I inquired as to why my 4-runner had not even gone backfire the oil change. there at 11:45. Took 15 minutes to be checked in for service. At 1:15 I inquired as to why my 4-runner had not even gone backfire the oil change. At that time I was told that there were still 3 vehicles in front of mine and those would take at least 45 minutes each. This was totally unexceptionable. They informed me that they had some technicians out. Why would they not call and reschedule? Why would they over book appointments? I do receive free oil changes but this time had to take my SUV some where else to get the oil changed and pay for this! More

Recommendation for this answer is with service improvements. We realize everyone is in need of employees but our appointment time started off late about 15 minutes. After waiting for 2 hours for a improvements. We realize everyone is in need of employees but our appointment time started off late about 15 minutes. After waiting for 2 hours for an oil change & 3 wiper blades, we never saw our service advisor until he was asked to discuss the incorrect charges adding more time to our wait. Used this dealership for many years..Toyota only has worked on this car.. More

Raymond is the absolute best. He always advise s me of the services I need on every visit so I am well prepared. This is the best dealership for my car’s needs. I recommend Jim Ellis to anyone. the services I need on every visit so I am well prepared. This is the best dealership for my car’s needs. I recommend Jim Ellis to anyone. More

I’m a believer in Toyota dealer service center repairs now, thanks to Reid and the team of techs. Fast, accurate identification of a noise two previous mechanics couldn’t diagnose and reasonable cost. now, thanks to Reid and the team of techs. Fast, accurate identification of a noise two previous mechanics couldn’t diagnose and reasonable cost. More

Oscar Johnson was great under the circumstances of the pandemic that we are experiencing globally. And a big thank you to Leone Poole Sales Person pandemic that we are experiencing globally. And a big thank you to Leone Poole Sales Person More

I would recommend this service bc everyone I spoke with was so nice and very friendly. I appreciate being taken care of my JEToyo and the knowledgeable staff at this location. Thank you Gianni for being my was so nice and very friendly. I appreciate being taken care of my JEToyo and the knowledgeable staff at this location. Thank you Gianni for being my service technician. Thank you Raymond for being my service advisor. Thank you Ahmaud for playing that old school music and trying to get me into a new Camry. And thank you Mallory and Malcolm for keeping me entertained while Ahmaud tried to work some magic. It takes a team effort and you all are the faces with awesome customer support that keeps me coming back everytime. Thank you! More

Very great service and very respectful employees. I always come back here and appreciate all there help and understanding. I would definitely love to always recommend others to this dealership always come back here and appreciate all there help and understanding. I would definitely love to always recommend others to this dealership More

I was really pleased with the service level and professionalism of Cecilia Thompson. Every time I have come to this dealership, I was lucky enough to be assigned to her. Someone needs to remove th professionalism of Cecilia Thompson. Every time I have come to this dealership, I was lucky enough to be assigned to her. Someone needs to remove the ‘assistant’ from her job title.. More