Toyota of McDonough - Service Center

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with our service department, especially that they delivered on their promise of quick service within 60 minutes. It's wonderful to know that you found our staff friendly and helpful, and that the detailed video of the service to your vehicle added value to your experience. Thank you for planning to return for future services—we look forward to continuing to provide you with the same efficient and thorough service. Your satisfaction and trust are very important to us!

Jim Ellis Toyota of McDonough responded

It's great to hear that you received such cordial and attentive service during your visit! Ensuring that our customers are well-informed and treated with respect throughout the service process is very important to us. We're pleased that your experience reflected our commitment to excellent customer care. Thank you for sharing your positive feedback, and we look forward to serving you again with the same high level of courtesy and professionalism.

Jim Ellis Toyota of McDonough responded

We're pleased to hear that you find our dealership nice and our employees friendly, with a great selection of high-quality pre-owned cars. Providing a welcoming atmosphere and a diverse inventory is important to us, and we're glad we could meet your expectations. Thank you for sharing your positive experience, and we look forward to continuing to serve you with the same high standards in the future.

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you received excellent customer service and appreciated the updates and recommendations for your vehicle. Keeping you informed and prepared for future needs is a key part of our commitment to ensuring your vehicle remains in great condition. Thank you for sharing your positive experience, and we look forward to continuing to provide you with top-notch service in the future.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your amazing experience as a first-time car buyer with us! Knowing that our team was kind and patient, and made your experience memorable, is exactly what we strive for. Thank you for sharing your positive feedback. We're delighted we could make this milestone event so special for you, and we look forward to serving you with the same high level of care in the future. Enjoy your new car and the many journeys ahead!

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you found our service team to be caring and thorough. Knowing that our team made a positive impact on your experience is very important to us. Thank you for sharing your appreciation, and we look forward to continuing to provide you with excellent service in the future. Your satisfaction is our priority!

Jim Ellis Toyota of McDonough responded

I'm sorry to hear that you had to make several trips from Atlanta to McDonough, but I'm glad to know that the service center ultimately resolved the issues and you found the experience pleasant overall. It's good that they provided a courtesy fill-up to help compensate for the inconvenience. We appreciate your patience and understanding throughout the process. Thank you for sharing your experience, and we hope that any future visits will be smoother and more convenient for you. We look forward to continuing to serve you with dedication and care.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with our customer service and that you found our place clean and well-maintained. It's great to know that Oscar and Leon took great care of you. Thank you for your enthusiastic recommendation, and we appreciate you sharing your feedback. We look forward to continuing to provide you and anyone you refer to us with excellent service.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you love your experience with us and appreciate your recommendation! It's wonderful to know that our team has made such a positive impression on you. Thank you for your support, and we look forward to continuing to provide excellent service to you and anyone you refer to us in the future. We hope you enjoy your future visits and the wonderful service!

Jim Ellis Toyota of McDonough responded

Thank you for your feedback. We're glad to hear that you found our staff friendly and courteous, contributing to a good overall experience, despite the longer wait time. We appreciate your patience and understanding, and we're always working to improve our efficiency to ensure quicker service times. We look forward to serving you again and hope to make your next visit even better. Thank you for choosing us for your service needs!