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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,274 Reviews
Call Service Center (770) 685-6704

4,274 Reviews of Toyota of McDonough - Service Center

Sort by
April 17, 2024

Great service. Under budget and on time. People were friendly and very helpful. Will use them again More

by Gemini63t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can not remember the girls name but very helpful
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you experienced great service that was both under budget and on time, along with friendly and helpful interactions with our team. Your satisfaction is our priority, and we're glad we met your expectations. Thank you for planning to use our services again. We look forward to continuing to provide you with excellent service in the future!

April 17, 2024

Exceptional customer service. Everyone goes over and beyond to make sure you are taken care of. More

by kjworgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for the positive feedback, and we hope that you have a great day!

April 17, 2024

As always, Mr. Raymond goes above and beyond. Got us in and out quickly. Thank you so much. More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Sebra made my car ready to go. Her skills go above and beyond.
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Sara! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

April 17, 2024

Everyone is very nice and they get you in and out fast. I will be back More

by jeaton2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

Jeaton2000, thank you for writing this fantastic review and giving our dealership such a high star rating! We hope you have a great day, come back and see us!

April 16, 2024

I like that you can see the work being done on your car. Also you get about the they say it would take. More

by rsgill56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that you appreciate the visibility of the work being done on your car and that the service times are as communicated. Providing transparency and reliability in our service process is crucial to us, and we're glad that these aspects contributed positively to your experience. Thank you for sharing your feedback, and we look forward to continuing to provide you with trustworthy and clear service during your future visits.

April 16, 2024

Feel like I was lied to about using $39. 95.was told only applied to vehicles that use only 4 quarts. Coupon says it’s good for 6 cylinder engines. This is strike 2 on your dealership. I’m ab More

by MECHTRICIAN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

I'm sorry to hear about your experience with the coupon and the confusion it caused. We aim for transparency in all our communications, and it's concerning that you feel misled. We take your feedback seriously and would like to address this issue to ensure it doesn't happen again. Please consider reaching out to us at (770) 746-9374 to discuss how we can make this right for you. We value your business and would appreciate the opportunity to resolve any misunderstandings and restore your confidence in our dealership. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.

April 14, 2024

I was pleased with my service, especially the feedback I got virtually regarding the condition of my car and action if any needs to be taken care of. More

by sara green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Jim Ellis Toyota of McDonough responded

We're glad to hear that you were pleased with the service and appreciated the virtual feedback on the condition of your car. Providing clear and detailed information helps ensure that you can make informed decisions about your vehicle's maintenance. Thank you for sharing your positive experience, and we look forward to continuing to provide you with thorough and effective service in the future.

April 14, 2024

Very courteous and very polite. Fast service too. Will come again. Great job and excellent. More

by cmorenoholland
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you experienced courteous, polite, and fast service with us! Your satisfaction is our top priority, and we're glad we could meet your expectations. Thank you for planning to return, and we look forward to providing you with the same excellent service on your next visit. Your positive feedback is greatly appreciated!

April 13, 2024

The service department is as great. They promise in and out in 60 minutes and they held true to that. Friendly and helpful staff and I received a detailed video of the service to my veh More

by Dlypeabody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with our service department, especially that they delivered on their promise of quick service within 60 minutes. It's wonderful to know that you found our staff friendly and helpful, and that the detailed video of the service to your vehicle added value to your experience. Thank you for planning to return for future services—we look forward to continuing to provide you with the same efficient and thorough service. Your satisfaction and trust are very important to us!

April 13, 2024

They greeted me cordially, kept me posted during the servicing, and politely walked me to my car when service was finished. More

by bc0218bc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that you received such cordial and attentive service during your visit! Ensuring that our customers are well-informed and treated with respect throughout the service process is very important to us. We're pleased that your experience reflected our commitment to excellent customer care. Thank you for sharing your positive feedback, and we look forward to serving you again with the same high level of courtesy and professionalism.

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