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4,268 Reviews of Toyota of McDonough - Service Center
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August 25, 2021
Patricia was extremely helpful and informative. She sent a text message to let me know the status of the job which was most helpful to me. a text message to let me know the status of the job which was most helpful to me. More
by P.MCMART
Verified Customer
August 25, 2021
I arrived without appointment for my 20,000 mile oil change. When i pulled in, the lady pulled a face when i replied i don't have an appointment, looked at another employee and said: well they're still change. When i pulled in, the lady pulled a face when i replied i don't have an appointment, looked at another employee and said: well they're still going to have to talk to her. Service manager came out, no problem to get service done. This was not the courteous welcome i normally receive. Upon completion of service, i discovered that back window had been left open during complimentary car wash and back seat was wet.... service manager cleaned up my car but i left quite unsatisfied about today's service. Service was extremely fast and thorough though. More
by Patricia
Employees Worked With
James Gullo
August 25, 2021
My service tech was excellent. She was very informative. However she let me know three things that little former service tech had missed on my last visit. One was a recall, one was air filters that should’v However she let me know three things that little former service tech had missed on my last visit. One was a recall, one was air filters that should’ve been changed, and one was an alignment that should’ve been done. I was there over three hours and still need to go back for the alignment. I am upset that the first service tech I had there was not forthcoming. Maybe she was in a hurry or too busy to help me. That’s inexcusable. But again the service tech I had on 8/24 was excellent.. When I went to get my service the previous time for the normal service for a new car, I was there way over two hours. I am new to the area and new to this dealership. I’ve been to other Toyota dealerships in the past for my previous Toyota Highlander and didn’t have to wait two hours for an oil change and tire rotation. The previous service tech at your location told me that was standard. She said that all visits are at least two hours. Scary. More
by pjd1979
Employees Worked With
Service tech
August 24, 2021
Patricia was outstanding! She explained the cost of my repairs and stayed within my budget. I will ask for the same service person when I return with my other vehicle. Thanks repairs and stayed within my budget. I will ask for the same service person when I return with my other vehicle. Thanks More
by RALPH.WARD14
Employees Worked With
Patricia
August 24, 2021
Great service overall. I appreciate the complimentary Lyft service. Even though they were short staffed everything went great. The bathroom is always clean and smelling great! Lyft service. Even though they were short staffed everything went great. The bathroom is always clean and smelling great! More
by D. Hylton
Employees Worked With
August 24, 2021
Excellent customer service by Oscar Johnson and C Thompson. . Made me feel very welcome and took care of the service needed for my Highlander. See you in 5000 miles for next service. Thompson. . Made me feel very welcome and took care of the service needed for my Highlander. See you in 5000 miles for next service. More
by lindaromanelli
Employees Worked With
August 23, 2021
I made an appointment for 7:30am for a tire rotation. Cecilia was very rude checking me in. I waited for almost 4 hours before I was able to leave. Nobody updated me. But they sure did call me and tell m Cecilia was very rude checking me in. I waited for almost 4 hours before I was able to leave. Nobody updated me. But they sure did call me and tell me that they wanted to sell me a car. And then after all of this, they had the audacity to email that I missed my appointment. Very unorganized. very unprofessional. I will not be returning. More
by REBEKAHTRAINOR
Employees Worked With
Cecilia
August 23, 2021
Excellent service . I appreciate the complimentary Lyft services. They squeezed me in for a last minute appointment and I greatly Appreciate it. Thank you for the accommodation. services. They squeezed me in for a last minute appointment and I greatly Appreciate it. Thank you for the accommodation. More
by Toyotagirl
Employees Worked With
Cecilia
August 23, 2021
Had apt @ 8:00 am, for maintain required left after 3 hrs later this was my only complaint, I never had to wait this long. later this was my only complaint, I never had to wait this long. More
by WYNBROOK_ROSE
Employees Worked With
August 23, 2021
I had to bring my Toyota Camry in for service and the people in the Service Department were great to work with! Very helpful and they took the time to explain exactly what needed to be done. Cecelia Thom people in the Service Department were great to work with! Very helpful and they took the time to explain exactly what needed to be done. Cecelia Thompson was the person I worked with and she was outstanding! I will definitely return, and I recommend these folks without hesitation. I give them Six Stars.****** More
by JAYCODER
Employees Worked With
Cecelia Thompson
