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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews

4,268 Reviews of Toyota of McDonough - Service Center

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September 14, 2021

My wife and I were greatful for the service we received. Dr. Robert and Diane Flournoy. Divine House of Praise Church. More

by DRREF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

Jim Ellis Toyota of McDonough responded

Drref, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 13, 2021

Excellent customer service and sales departments from start to finish. An unexpected pleasure to do business with. More

by Redone AZ8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Lindsey, Meagan Thackston
Sep 14, 2021 -

Redone AZ8 responded

So easy to do business with.

Sep 14, 2021 -

Redone AZ8 responded

Superb teamwork.

September 13, 2021

Service was good it was very busy so I didn't get checked in until close to half hour later, but it worked out. More

by Christinarking79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Sep 16, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

September 13, 2021

Great service, but the price to get a replace key in the amount of $362.50 More

by LAMIL123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

September 10, 2021

Cecilia was my advisor, she was very helpful and assured that the issue with my vehicle would be taken care of, was empathetic and knowledgeable More

by ER1KAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
Sep 14, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Er1kat! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 09, 2021

Great service and staff. Especially my Service Manager Cecilia Thompson who was very polite and explesit, she continues to be an asset to this company More

by Henrickmay93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
Sep 14, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Henrickmay93! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 08, 2021

I did not have an appointment but was accommodated. I was informed of the procedure and all the time I was kept up-to-date wit the service. Customer service was excellent. Very pleasant staff. More

by VENA_CAMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Vena_camo! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for the positive feedback, and we hope that you have a great day!

September 08, 2021

Service provider was very courteous, understanding and patient. Managing making assessment analyzing and determining the problem with my vehicle. Gave noteworthy advice on repairs keeping me in formed More

by herm115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thompson, Cecilia
Sep 14, 2021 -

Jim Ellis Toyota of McDonough responded

Herm115, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 08, 2021

The service dept continues to overbook appointments which causes major delays. I was there for 2 hours for a tire rotation. The service dept staff is equally as frustrated and it shows. More

by amy47
Recommend Dealer
No
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

Jim Ellis Toyota of McDonough responded

Amy47, thank you for leaving feedback about your experience with our team at Jim Ellis Toyota of McDonough. We take every review seriously and work tirelessly to provide great service and value to our customers. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

September 08, 2021

Mr Oscar Johnson was very helpful,he explained to me all Mr Oscar Johnson was very helpful,he explained to me all my car was needed for service.Although I didn't have an appointment. Tks More

by ERNESTSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Jim Ellis Toyota of McDonough responded

Ernestsr, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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