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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews
Call Service Center (770) 685-6704

4,268 Reviews of Toyota of McDonough - Service Center

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September 20, 2021

I had to give one star because the option for NO STARS was not apparent. Can explain on a call. More

by dkc3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
who
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Oct 08, 2021 -

Jim Ellis Toyota of McDonough responded

Dkc3, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374, ask for John and we will do our best to make this better. We hope to hear from you soon.

September 20, 2021

Service was timely and exceeded expectations! I would definitely recommend this dealership to family and friends! More

by JennHaliday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
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Sep 21, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Jennhaliday! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 20, 2021

Hi ,I had really bad experience with the staff Hi , I had really bad experience with the staff behavior I went for my tires replacement and one of Asst service manger gave me a quotation an More

by Anubhav Gupta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2021 -

Jim Ellis Toyota of McDonough responded

Anubhav Gupta, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

September 18, 2021

Almost 3 hour wait for a free lifetime oil change, was told on the way out sorry for the wait but it is what it is! Last time visiting and will never buy nor sale a car to them ever again! More

by cpound1969
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Patricia Silverstein
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Oct 05, 2021 -

Jim Ellis Toyota of McDonough responded

Cpound1969, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please reach out to us at (770) 746-9374 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

September 17, 2021

Pointed out everything that was needed for the car and fixed it promptly. Pointed out future needs. More

by NOLAN_MADDOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Sep 28, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Nolan_maddox! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 17, 2021

Yes! These employees really do a great job! They earn their paychecks. All should be considered a raise!! More

by nrgcag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
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Sep 28, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Nrgcag! Thanks again for your business! Take care!

September 16, 2021

Service takes too long to complete. An oil change should not be a 2 hour wait. More

by Sean Simon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2021 -

Jim Ellis Toyota of McDonough responded

Sean Simon, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

September 15, 2021

Everyone is so nice highly professional I would recommend this service center to everyone. Thanks More

by Tricked
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Tricked! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 14, 2021

Service was a lot faster than expected and everything checked out perfect. This was on my Toyota Corolla More

by slmiller9883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2021 -

Jim Ellis Toyota of McDonough responded

Slmiller9883, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

Sep 21, 2021 -

slmiller9883 responded

No problem, keep up the good work and great customer service......you will go FAR!!!!

September 14, 2021

First time visiting this dealership. Good,efficient and professional service and friendly. Able to discuss service. More

by Erljustice4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
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Sep 25, 2021 -

Jim Ellis Toyota of McDonough responded

Erljustice4, your positive review means a lot to us and we’re happy we could help you! If you have any further questions, please give us a call. We're always happy to help!

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