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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews
Call Service Center (770) 685-6704

4,268 Reviews of Toyota of McDonough - Service Center

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September 24, 2021

The service center staff is awesome and knowledgeable. I appreciate the hospitality received. The waiting area is large and meets covid-19 protocols. The coffee bar staff is also awesome. More

by augustnmurray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia
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Sep 28, 2021 -

Jim Ellis Toyota of McDonough responded

Augustnmurray, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 24, 2021

Fast friendly service. I was alerted to a recall for my Tacoma and was able to get it resolved the same day. More

by DANEOWENS23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria and Patricia in service. John and Allen in parts
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Sep 28, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

September 24, 2021

The Toyota experience was the best I have ever had, the customer service awesome praise father and thank our Lord for Toyota of McDonough More

by Gaudin STEEVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, John Gliem, Noah Peacock, Dana Hull, Danelia West, Meagan Thackston, David Ray
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Sep 28, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Gaudin Steeve! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

Sep 28, 2021 -

Gaudin STEEVE responded

I will thank you for taking care of my family and i

September 23, 2021

Appointment at 9 my car wasn’t even taken back until 11:00 , the only reason for the 2 star is the lengthy wait to get a simple process done. More

by ANIEVES0207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2021 -

Jim Ellis Toyota of McDonough responded

Anieves0207, vehicle care, and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 746-9374 to discuss this further.

September 23, 2021

My adviser was very professional, knowledgeable, and helpful. I was pleased with the spacing distance of the seating in the waiting room. I would highly recommend anyone to your service center. More

by CLYHUNTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2021 -

Jim Ellis Toyota of McDonough responded

Clyhunte, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

September 22, 2021

Great Service! Great People! Atmosphere was just right. Not crowded. I drove 2021 Camry SE with salesman Alex Miller. Loved it. He did a great job. . More

by INGRIDS27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
3.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecelia, William Mason
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Sep 28, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Ingrids27! Thanks again for the positive feedback, and we hope that you have a great day!

September 22, 2021

My dude which I don't remember his name was so nice and accommodating. He was funny and understood my needs wells. Love this toyota! I have been to other service areas by far the best. Keep up the good wo More

by Shi.Evans85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2021 -

Jim Ellis Toyota of McDonough responded

Shi.evans85, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 21, 2021

A b c d e f g h I j k l m n I p w More

by Hankc8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Peacock, Dana Hull, Danelia West, Meagan Thackston
Report | Print
Sep 28, 2021 -

Jim Ellis Toyota of McDonough responded

Hankc8, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

September 21, 2021

The wait time was long but they got me in and out. Cecila was Awesome More

by PUNCHIE2150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecila
Report | Print
Sep 28, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Punchie2150! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 21, 2021

It is the best in terms of professionalism, knowledge, and very helpful. I would recommend anyone to use your dealership More

by D_LYKEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cecila Thompson
Report | Print
Sep 28, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, D_lyken! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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