Toyota of McDonough - Service Center

My experience was outstanding yesterday day the service Advisor was very helpful in taken care of me an the service was excellent Advisor was very helpful in taken care of me an the service was excellent More

I called my go-to person, Reid for an appointment. He got me in the same day. Everyone was helpful. Reid creates a pleasant experience with lighthearted humor and attention to clients. me in the same day. Everyone was helpful. Reid creates a pleasant experience with lighthearted humor and attention to clients. More

I came to have a oil change! Was given a 10:00 appointment! Got there at 10:00, no one came to my car until I got out! Then I waited until 12:00 to see were they working on my car, but I was told appointment! Got there at 10:00, no one came to my car until I got out! Then I waited until 12:00 to see were they working on my car, but I was told I had 3 people ahead of me! It wasn’t until 2:00 before someone came to get me & said it was ready! I am so glad I didn’t have nothing more done, if a oil change that takes 30 minutes turned into 4 hours! That was horrible! I had no breakfast & lunch & my sugar level was dropping! More

Brought car in for oil change and nail in tire. Though the nail in the tire was diagnosed there, tech did not patch it. Allowed me to drive off the lot with a steady leak in the tire. I had to get it patc the nail in the tire was diagnosed there, tech did not patch it. Allowed me to drive off the lot with a steady leak in the tire. I had to get it patched elsewhere. More

The service was awesome they told me exactly what I need it for my car they are always professional and courteous it for my car they are always professional and courteous More

I've bought the last 3 Toyota Rav4 from Jim Ellis Toyota and my experience has been nothing but stellar! Even the service center goes above and beyond to help get my services done. They treat you like famil and my experience has been nothing but stellar! Even the service center goes above and beyond to help get my services done. They treat you like family, not just another customer! More

Victoria was great! She was kind and explained in detail what my car needed and how they were going to fix the issue. what my car needed and how they were going to fix the issue. More

Had to come back twice because parts weren’t ready despite the dealership who reached out to reschedule saying that they have the parts yet when I came in they said the parts haven’t been ordered. But despite the dealership who reached out to reschedule saying that they have the parts yet when I came in they said the parts haven’t been ordered. But Cecilia was giving good customer service to cover for the miscommunication More

Assistant service manager Raymond Persaud was excellent! Love how he had service technician get my car ready so I can drive out of town. New front brake rotors and pads, balance tires. Safety first I was to Love how he had service technician get my car ready so I can drive out of town. New front brake rotors and pads, balance tires. Safety first I was told! I requested to sing happy birthday to me on last Thurs Facebook live with some of the assistant service managers and office team. They deliver! Service team you rock!!! More

Excellent Customer Service, Reid Millikan, Excellent Service Manager Outstanding Knowledge ; He treats everyone with Outstanding Customer Service. An Above Asset to your Dealership (Promote Immediately) Service Manager Outstanding Knowledge ; He treats everyone with Outstanding Customer Service. An Above Asset to your Dealership (Promote Immediately). More