Toyota of McDonough - Service Center

Jim Ellis Toyota of McDonough responded

We're so pleased to hear that you consistently have a great experience when you visit us! Thank you for your kind words and for choosing us for your needs. We appreciate your recognition of our efforts and look forward to continuing to provide you with excellent service in the future.

Jim Ellis Toyota of McDonough responded

I'm sorry to hear about the long wait you experienced during your appointment for an oil change. We understand that your time is valuable, and we apologize for not meeting your expectations on this occasion. We strive to provide efficient service and will take your feedback seriously as we work to improve our scheduling and service times. Thank you for bringing this to our attention. If there's anything we can do to assist you further or regain your trust, please let us know.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your excellent service experience with Raymond and that he has consistently proven to be a dependable service advisor for you. It's wonderful to have team members like Raymond who truly make a positive impact on our customers' experiences. Thank you for sharing your appreciation, and we look forward to continuing to provide you with the same high level of service in the future.

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience and feedback. We're glad to hear that your overall experience was good, but we apologize for the hiccup at the end of your service. Ensuring clear and timely communication is essential, especially when handing over duties to another team member. We appreciate you bringing this to our attention as it helps us improve our processes and ensure a smoother experience for our customers. We will address this issue to enhance our service coordination. Thank you for your understanding, and we look forward to providing you with an even better experience next time.

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're pleased to hear that our team was professional and kind, and that we delivered on our promise of 1-hour service. Your recommendation is greatly appreciated, and we look forward to continuing to provide high-quality service in the future. Thank you for choosing us!

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Reid and the team provided you with great service, and we appreciate your high recommendation! Thank you for taking the time to share your positive experience. We look forward to continuing to serve you with the same level of excellence in the future. A+ service is what we strive for!

Jim Ellis Toyota of McDonough responded

It's great to hear that our service team was able to successfully address the issue with your Lexus and that it is no longer leaking oil or smoking. Proper repairs are crucial, and it sounds like our team diagnosed and resolved the problem effectively. Thank you for trusting us with your vehicle, and we appreciate your positive feedback about the quality of our work. We look forward to continuing to provide you with reliable service for any future needs.

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your continued satisfaction with the service here at Jim Ellis Toyota, especially with the efficiency of our process. It's wonderful that you've chosen us for three car purchases and still find our service outstanding each time. Your loyalty and positive feedback are greatly appreciated. We look forward to continuing to provide you with excellent service, ensuring each visit is as smooth and timely as the last. Thank you for choosing us again and again!

Jim Ellis Toyota of McDonough responded

We're glad to hear that despite your brief experience, you found the attention and kindness of our staff at the dealership to be very good. Thank you for sharing your positive feedback, and we look forward to serving you again in the future.

Jim Ellis Toyota of McDonough responded

We're so glad to hear that our staff provided you with exceptional hospitality during your travels, especially being from out of town. It's important to us that all our guests feel supported and well-cared for, no matter where they're from. Thank you for sharing your appreciation, and we hope the rest of your travels go smoothly. If you need further assistance while you're in the area, don't hesitate to reach out. Safe travels!