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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews
Call Service Center (770) 685-6704

4,268 Reviews of Toyota of McDonough - Service Center

Sort by
November 05, 2021

Great Services never disappoint.A great place to purchase and how all your services needs met. More

by lbws525i
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

Jim Ellis Toyota of McDonough responded

Lbws525i, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

November 04, 2021

I originally went to this dealership for an oil change and was turned away because I didn’t have a scheduled appointment. I then scheduled an appointment that following week at 8:00am and didn’t leave unt More

by KARMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Karmann! Thanks again for your business! Take care!

November 04, 2021

Excellent Customer service and James did an excellent job of answering all of my questions. More

by Ginabineng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gullo
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Nov 08, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Ginabineng! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

November 03, 2021

Thank you Oscar for assisting me and not judging me because I couldn’t afford to do my 60,000 mile check up. I got oil changed due to a Lifetime Warranty More

by GAYLA.RICHARDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Gayla.richards! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 02, 2021

By phone there are good people and other not too good. Thanks for your service when I need it. More

by Jc2075
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Hull
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Nov 05, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please let us know if there is ever anything else we can do for you! Safe travels!

November 01, 2021

Yes, your staff is great but the service-wait time is horrible. No reason to have to wait 5+ hours for an oil change and tire rotation. More

by ANGIEB4U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dana Hull
Report | Print
Nov 19, 2021 -

Jim Ellis Toyota of McDonough responded

Angieb4u, thank you for leaving feedback about your experience with our team at Jim Ellis Toyota of McDonough. We take every review seriously and work tirelessly to provide great service and value to our customers. We would like the chance to talk to you further so please do call us at (770) 746-9374 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

November 01, 2021

Great Service all around, James was communicative and helpful at all points of service. Highly recommend him and his team! More

by NikoD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Nov 05, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Nikod! Please let us know if there is ever anything else we can do for you! Safe travels!

October 31, 2021

Very professional quick and great customer service. Get you in and out In good time. More

by Kimberly Lightfoot
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Kimberly Lightfoot! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for the positive feedback, and we hope that you have a great day!

October 30, 2021

Really the Worse experience ever. Wasn’t happy with the out come of my vehicle More

by luisru9871
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Green
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rose Bristol
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2021 -

Jim Ellis Toyota of McDonough responded

Luisru9871, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (770) 746-9374 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

October 28, 2021

I understand not enough staffing, scheduling could be I understand not enough staffing, scheduling could be better 2 1/2 for an oil change is unacceptable Mr. Oscar ordered me a Lyft so I wouldn't have More

by Drob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

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