Toyota of McDonough - Service Center

The service rep,Reid McMillan was excellent ,he was patient with me asking questions and answered my concerns truths and a great deal of knowledge. The work was done in a very timely fashion patient with me asking questions and answered my concerns truths and a great deal of knowledge. The work was done in a very timely fashion More

Awesome customer service from my service advisor and check out person. Had a great experience. check out person. Had a great experience. More

Always great personalized service, the service is quick, easy and professional. That’s why I keep coming back. easy and professional. That’s why I keep coming back. More

The customer service is great and the staff is always very friendly. When asked for more in-depth information about my warranty they were more then happy to explain the information that was not in black very friendly. When asked for more in-depth information about my warranty they were more then happy to explain the information that was not in black and white. More

Ms Cecilia Thompson was the lady who greeted me and helped during this last visit. She was awesome!!!!! helped during this last visit. She was awesome!!!!! More

Professional and friendly. Gives honest time frame on length of service. Are good about checking with me prior to performing any additional services. Great service package on our lease as well! Great length of service. Are good about checking with me prior to performing any additional services. Great service package on our lease as well! Great experience! More

I was very pleased with the service we received on taking in both our RAV4 and our Toyota Camry for their routine service. Service advisor Patricia Silversteinwas very helpful for the first appointment (Thu in both our RAV4 and our Toyota Camry for their routine service. Service advisor Patricia Silversteinwas very helpful for the first appointment (Thursday) and worked with us to just leave our Camry overnight instead of having to bring it back the next morning. Service advisor Victoria Steinetz was extremely helpful with the second appointment, keeping us advised about progress on the service, and also finding great discount coupons to apply. I appreciate her so much! More

Professional, Helpful, Friendly. We brought our RAV4 and Camry in for regular service and were very pleased with the results. Will definitely go back again. Camry in for regular service and were very pleased with the results. Will definitely go back again. More

Came in at 10am for simple oil change . Took 4 hours. After inquiring at noon (because I was told it would take an an hour and a half at the most) what was taking so long, I was told you were shorthanded After inquiring at noon (because I was told it would take an an hour and a half at the most) what was taking so long, I was told you were shorthanded and running behind..4 hours for a simple oil change is totally unacceptable. More

My service advisor Oscar was great very helpful and informative. And I would definitely buy another vehicle for Jim Ellis Toyota anytime informative. And I would definitely buy another vehicle for Jim Ellis Toyota anytime More