Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews
Call Service Center (770) 685-6704

4,268 Reviews of Toyota of McDonough - Service Center

Sort by
November 17, 2021

Jason was great service rep And helped me with all my Jason was great service rep And helped me with all my issues and was awesome More

by JARINC90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Nov 19, 2021 -

Jim Ellis Toyota of McDonough responded

Jarinc90, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

November 17, 2021

Raymond of the service center took great care of me! I’m forever grateful. Thanks. More

by Ssblackstone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2021 -

Jim Ellis Toyota of McDonough responded

Ssblackstone, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 17, 2021

Service on the car and at the desk were great, but why do I need to make an appointment if I'm going to have to be there 3 hours for an oil change and tire rotation? More

by EWise5K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

November 17, 2021

great and quick service with my appointment. had me in and out and on my way fairly quick. More

by Ams9589
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Peacock, Dana Hull, Danelia West, Meagan Thackston
Report | Print
Nov 19, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

November 17, 2021

I had coupon and they charge me more than it for oil change and they charge me More

by RASHADFWAHBA
Recommend Dealer
No
Employees Worked With
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2021 -

Jim Ellis Toyota of McDonough responded

Rashadfwahba, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

November 17, 2021

Thanks for a job well done in a promptly manner, courtesy, respect with a hot cup of coffee all free. Thanks More

by gooddaz4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danelia West
Report | Print
Nov 19, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Gooddaz4life! Thanks again for your business! Take care!

November 16, 2021

Wait was crazy long. Had a 4:30 appointment and left the dealership at 6:22pm. More

by KEVINBASSETT259
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dana Hull
Report | Print
Dec 02, 2021 -

Jim Ellis Toyota of McDonough responded

Kevinbassett259, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

November 16, 2021

The communication between the technician could have been better but overall good service. My car did have a string grease/oil smell upon picking it up. More

by ashleyn_johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Hull
Report | Print
Nov 19, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care!

November 16, 2021

Terrible terrible terrible because what they charge you for they don’t replace parts and return vehicle and we people in trust don’t even care to re check so please always make sure to recheck all the t More

by Achal kumar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patricia
Report | Print
Dec 02, 2021 -

Jim Ellis Toyota of McDonough responded

Achal Kumar, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 746-9374 to discuss this further.

November 16, 2021

Had a 9:30 appt. For oil change. Wait was to long. Left without service. Customer before me was there since 8 and had been waiting 3 hours for oil change. More

by ladylele01
Friendliness
Recommend Dealer
No
Employees Worked With
Patricia
Report | Print
Dec 06, 2021 -

Jim Ellis Toyota of McDonough responded

Ladylele01, vehicle care, and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

1
...
325
326
327
...
427