Toyota of McDonough - Service Center

Only service department to work on my vehicle in 8 years. Very thorough and kind Very thorough and kind More

Always great service. Friendly and professional staff. Been going there a long time. Appreciate you all. Been going there a long time. Appreciate you all. More

I have been taking my 2020 Rav4 to Jim Ellis Toyota for all of it's maintenance and service needs. I have impressed with the service department in the past, but on this particular day they were very busy, all of it's maintenance and service needs. I have impressed with the service department in the past, but on this particular day they were very busy, and I waited 3.5 hours for an oil change and tire rotation. The only negative aspect of my experience was that after waiting for 2 hours I asked the service representative for an update, and he assured me he would "check on my car." Well, I did not see or hear from the service representative for an hour. I then asked the cashier if she knew if my car was ready, and she immediately got back to me and informed me that my car was almost ready. I left 30 minutes later with my car. Kudos to the cashier! More

They Get you in & get you out in a timely fashion. Great customer service. Always happy to help customer service. Always happy to help More

They have to replace my radio for the second. I am not upset. Great Dealship upset. Great Dealship More

I would have given a five star rating but had to wait 30 minutes to drop off a car while my ride home was waiting minutes to drop off a car while my ride home was waiting More

Had an issue with getting a low tire and possible radiator leak repaired. Felt as if there was no urgency in taking care of what I felt like was a problem radiator leak repaired. Felt as if there was no urgency in taking care of what I felt like was a problem More

Always great. Thanks, Reid! I always feel confident that I am getting honest, effective service. I am getting honest, effective service. More

Raymond was very professional & gave great customer service. I needed a battery, I didn't have an appointment. It was completed in 40 minutes. Thank You. service. I needed a battery, I didn't have an appointment. It was completed in 40 minutes. Thank You. More

As someoneone who runs on a tight schedule, appointments mean allot to me. I had a 11AM appointment to just get a spare key programmed and I ended up waiting 3 and a half hours to have this done causing me mean allot to me. I had a 11AM appointment to just get a spare key programmed and I ended up waiting 3 and a half hours to have this done causing me to miss a meeting. Furthermore, $385 for 1 key is absurd. The main redeeming quality here is that everyone I interacted with was polite and hospitable. In conclusion, If there were a technician ready to begin addressing our vehicles at the time of the appointment (particularly for small jobs like this), I feel as though customer satisfaction would increase dramatically overall. More