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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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December 01, 2021

Closest dealership around. Always great service, however slow as molasses. Quoted times always double the wait. More

by knomers
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, Fran West
Dec 06, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 01, 2021

The service was excellent and it was a great experience. I will tell my friends and family about the dealership. More

by barbarahurst951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

November 30, 2021

Great service manager equals great service at Jim Ellis Toyota McDonough! Always the best experience. More

by Orenbutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gullo
Dec 02, 2021 -

Jim Ellis Toyota of McDonough responded

Orenbutler, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much again for your feedback! We hope you have a great day!

November 30, 2021

I've had good service and friendly folks here. We have bought 4 vehicles from this Toyota dealership and happy with all.. Thanks Jim Ellis Toyota. More

by REDRUSTYSPURS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria Steinetz, Noah Peacock, Dana Hull, Danelia West, Meagan Thackston
Dec 02, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Redrustyspurs! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 30, 2021

Great service at Jim Ellis Toyota of McDonough. They keep my Camry running like a champ. More

by pondertammy
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Jim Ellis Toyota of McDonough responded

Pondertammy, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 30, 2021

I absolutely love the service department. Raymond Persaud, Anthony Sullivan, and other are always super pleasant. I called the parts department for a battery and they had exactly what I needed. When More

by Maurissaward1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Maurissaward1! Thanks again for your business! Take care!

November 30, 2021

The service appointment went about as good as could be expected. After the diagnostics was performed the repair was going to take 7 hours to complete. The Assistant Service Manager, Cecilia Thompson, orde More

by KARMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
Dec 02, 2021 -

Jim Ellis Toyota of McDonough responded

Karmann, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 30, 2021

I was greeted promptly and service was quick and easy. Thank you so much for your attention More

by Delrosecummings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Silverstein
Dec 06, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Delrosecummings! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 29, 2021

Service was awesome!!! Quick and fast service!! Everyone was very professional and nice! I will be returning with my wife’s van soon!!!! Thanks again Jim Ellis Toyota More

by JGULLO79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gullo
Dec 02, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!

November 29, 2021

I took my 2010 prius for a check engine light diagnostic and when I picked up the car my hybrid system wasn't working and a bunch of lights where on the dashboard and they told me it was because of the h More

by Mendozajoserene1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Jim Ellis Toyota of McDonough responded

Mendozajoserene1111, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

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