Toyota of McDonough - Service Center

This was the best experience I have EVER had. Service advisor, Reid Milikan excellent/thorough! advisor, Reid Milikan excellent/thorough! More

Reid in Service is the best. He always takes care of me and makes me feel like I am the only customer. and makes me feel like I am the only customer. More

All of the associates were courteous and attentive to the service of my truck. However, the right rear window was left about an inch down during the car wash (I had it down while driving to the appointment a service of my truck. However, the right rear window was left about an inch down during the car wash (I had it down while driving to the appointment as well as the driver's window all the way down). This resulted in the entire door being wet on the inside as well as the floor, part of the seat and the two t-shirts I had lying on the seat. After the wash, someone did notice the window down because it was up when the truck was brought around. When I made Reid aware of this, he was quick to get the truck back and dry up the water. Unfortunately, we had to change dinner plans as this added an additional hour to the service. Later, I noticed that the inside windshield had also been cleaned. However, there were significant streaks from the cleaning, so I had to clean it again. I am pleased with the service at Jim Ellis but this time was bit frustrating. More

Waited 3 hours for an oil change. I was told service was by appointment only. by appointment only. More

All the members of the service department are rude and have no mindset of helping a customer except James he is by far the best service member at this location he is always willing to help and get things have no mindset of helping a customer except James he is by far the best service member at this location he is always willing to help and get things in and out in a timely manner but also goes above and beyond for all of his customers it would be nice if there was more of him also the sales department never follows up with you when they say they will More

Service was excellent . The service manager was very pleasant . Thank you Toyota for your service pleasant . Thank you Toyota for your service More

I experienced very good customer care from the time of making the appointment until the end of the service. I have tried other dealerships,but I found Jim Ellis Toyota to be the best. making the appointment until the end of the service. I have tried other dealerships,but I found Jim Ellis Toyota to be the best. More

We've been doing business with Jim Ellis Toyota since they opened. The service center staff is always friendly and does a great job keeping me informed on the wait time. While I'm waiting, there are comf they opened. The service center staff is always friendly and does a great job keeping me informed on the wait time. While I'm waiting, there are comfortable areas for sitting, and coffee, tea and water are always available. Raymond Persaud is my favorite service representative because he remembers me and takes the time to answer all of my questions. I just purchased my second Toyota Rav 4 from them, so I'll continue to have my vehicle serviced there. More

Service through the roof!!! Love it here :) Coming back to buy my tires with Raymond too! to buy my tires with Raymond too! More

They always get the service done fast and they are always so nice! 10 / 10 so nice! 10 / 10 More