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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews
Call Service Center (770) 685-6704

4,268 Reviews of Toyota of McDonough - Service Center

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April 20, 2024

Great fast service. They make sure to let you know how long they think it will take and keep you up to date with progress. Highly recommend. More

by NICOLE.KOVZEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

April 20, 2024

Helpful service advisor. I was in and out in a timely manner. The young lady servicing the coffee counter was definitely a positive addition to the service department. More

by bwjtds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us! We love our staff and we are happy to hear they were helpful. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

April 19, 2024

Always a great experience everytime I come in! Thank you for your time and experience More

by Tesposito106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're so pleased to hear that you consistently have a great experience when you visit us! Thank you for your kind words and for choosing us for your needs. We appreciate your recognition of our efforts and look forward to continuing to provide you with excellent service in the future.

April 19, 2024

I had an appt for an oil change and had to wait 3. 5 hours . I will look for a faster and cheaper option More

by DERRICK.MITCH0312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

I'm sorry to hear about the long wait you experienced during your appointment for an oil change. We understand that your time is valuable, and we apologize for not meeting your expectations on this occasion. We strive to provide efficient service and will take your feedback seriously as we work to improve our scheduling and service times. Thank you for bringing this to our attention. If there's anything we can do to assist you further or regain your trust, please let us know.

April 19, 2024

Raymond is the best service advisor ever! I can count on him! Excellent service from Raymond! More

by ovonte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your excellent service experience with Raymond and that he has consistently proven to be a dependable service advisor for you. It's wonderful to have team members like Raymond who truly make a positive impact on our customers' experiences. Thank you for sharing your appreciation, and we look forward to continuing to provide you with the same high level of service in the future.

April 18, 2024

My experience was a good one only one hiccup when my service was complete I had to check with two different service attendants before knowing that my service provider had grown to lunch and left my chec More

by Judytruitt23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience and feedback. We're glad to hear that your overall experience was good, but we apologize for the hiccup at the end of your service. Ensuring clear and timely communication is essential, especially when handing over duties to another team member. We appreciate you bringing this to our attention as it helps us improve our processes and ensure a smoother experience for our customers. We will address this issue to enhance our service coordination. Thank you for your understanding, and we look forward to providing you with an even better experience next time.

April 18, 2024

Very professional and kind. Delivered on their promise of 1 hr service. Highly recommend them More

by HannelorePerez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a lady
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Apr 20, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're pleased to hear that our team was professional and kind, and that we delivered on our promise of 1-hour service. Your recommendation is greatly appreciated, and we look forward to continuing to provide high-quality service in the future. Thank you for choosing us!

April 18, 2024

Reed and the team are great to work with… super service. . highly recommended a+ a+ More

by shawnduke23
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Reid and the team provided you with great service, and we appreciate your high recommendation! Thank you for taking the time to share your positive experience. We look forward to continuing to serve you with the same level of excellence in the future. A+ service is what we strive for!

April 17, 2024

This car dealership does very good work. I have a Lexus that was leaking oil and smoking The service man said something about the rings were not placed back correctly It is not leaking no More

by Rloulou52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that our service team was able to successfully address the issue with your Lexus and that it is no longer leaking oil or smoking. Proper repairs are crucial, and it sounds like our team diagnosed and resolved the problem effectively. Thank you for trusting us with your vehicle, and we appreciate your positive feedback about the quality of our work. We look forward to continuing to provide you with reliable service for any future needs.

April 17, 2024

I have purchased three cars from JETM and the service provided is outstanding. They get you in and out in timely manner and that’s always a plus. More

by EWALLACE056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria S.
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Apr 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your continued satisfaction with the service here at Jim Ellis Toyota, especially with the efficiency of our process. It's wonderful that you've chosen us for three car purchases and still find our service outstanding each time. Your loyalty and positive feedback are greatly appreciated. We look forward to continuing to provide you with excellent service, ensuring each visit is as smooth and timely as the last. Thank you for choosing us again and again!

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