Toyota of McDonough - Service Center

Great customer service with Oscar and Reid. I understand that the service area is understaffed but they really handled by issue and provided great customer service. that the service area is understaffed but they really handled by issue and provided great customer service. More

Mr. Persuad was quite prompt in checking me in when I complained that the other service department employee (older man) who was checking people in was spending a long time chatting with another customer complained that the other service department employee (older man) who was checking people in was spending a long time chatting with another customer while I waited. It was cold that day and he should have been more professional. More

I had my windows tinted and expected to be waiting 2 to 3 hrs. To my surprise It was a lot quicker than that. Service was prompt and my overall experience was great. hrs. To my surprise It was a lot quicker than that. Service was prompt and my overall experience was great. More

This dealership is effective on keeping appointment times to a minimum and good service adviser to a minimum and good service adviser More

Great staff and Good communication would definitely recommend this location didn’t take long either recommend this location didn’t take long either More

Excellent service Oscar was a great help with all my needs ! Would come back again thank you needs ! Would come back again thank you More

I was overcharged for a key that didn’t work probably. They tried take advantage of me!!! I will NEVER go back!!! They tried take advantage of me!!! I will NEVER go back!!! More

I’ve been coming to Jim Ellis Toyota regulatory since I bought my 2016 Camry and doing the pandemic coming and I had appointment everything went smooth I had a little bit of a wait but it was all right coo bought my 2016 Camry and doing the pandemic coming and I had appointment everything went smooth I had a little bit of a wait but it was all right cool watch some TV get some water and get some snacks it was so polite enough I had to leave the card with the mail and text me when the car be ready what was wrong with the car before they fix anything with Todd me any money they will let me know what was going on and I really appreciation that I will be a loyal customer for years to come More

got me in and out in about a hour so i could go home and take care of my husband who had to have a sister with him. They came to let me know how it was going and what was going on. Thanks for a fast trip take care of my husband who had to have a sister with him. They came to let me know how it was going and what was going on. Thanks for a fast trip in and out. More

We've been doing business with Jim Ellis Toyota since they opened. The service center staff is always friendly and does a great job keeping me informed on the wait time. While I'm waiting, there are comf they opened. The service center staff is always friendly and does a great job keeping me informed on the wait time. While I'm waiting, there are comfortable areas for sitting, and coffee, tea and water are always available. Raymond Persaud is my favorite service representative because he remembers me and takes the time to answer all of my questions. I just purchased my second Toyota Rav 4 from them, so I'll continue to have my vehicle serviced there. More