Toyota of McDonough - Service Center

Excelente servicio, el personal muy amable y atento fue mi primer servicio y agradezco la paciencia que mostraron gracias mi primer servicio y agradezco la paciencia que mostraron gracias More

Back again this time for regular service, staff was not very friendly, did finish job quicker than expected very friendly, did finish job quicker than expected More

Cecilia was my rep who went over and beyond to ensure that I received the service that was promised. I went for an oil change and battery replacement. The wrong battery was initially installed. Cecelia s that I received the service that was promised. I went for an oil change and battery replacement. The wrong battery was initially installed. Cecelia spotted this error and was instrumental in ensuring that this was corrected. I noted while there that she was constantly in touch with clients by phone - this was multitasking. More

The service I received today was top notch. Thank you for making the process easy. making the process easy. More

Efficient and professional service experience today, all completed timely. Friendly and informative service tech. Thank you! completed timely. Friendly and informative service tech. Thank you! More

Customer service good. Very professional and courteous. Thanks!! T he wait this time wasn't as long. Appreciate that. Thanks!! T he wait this time wasn't as long. Appreciate that. More

It took to long for a simple oil change. Service manager gave me incorrect info about the status of my car. gave me incorrect info about the status of my car. More

Great sales and service at this dealership .l am a customer of many years , haven’t had any issues that were not resolved . customer of many years , haven’t had any issues that were not resolved . More

I wrote a negative review on 11/7/21. Got a response from Jim Ellis Toyota on 11/29 that said the following: Zilnagrom, customer service is one of our top priorities so we are disappointed to hear we failed Jim Ellis Toyota on 11/29 that said the following: Zilnagrom, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please give us a call at (770) 954-7750 and we will do our best to make this better. We hope to hear from you soon. Well I called the number above (which is the main number and, as you can see, they didn't include a name so I had no idea who to ask for) on Monday, 12/6. The receptionist was great. Very kind, understanding, etc. I explained the purpose of the call and she said it sounded like I needed to talk to the service manager so she put me on a brief hold. She came back and said she couldn't find the service manager and didn't want to keep me on hold forever so I gave her my name and number. She said she'd locate them and have them call me back. It is Thursday, Dec. 9 and I still haven't heard from the service manager (surprise, surprise). Doesn't much sound to me like they sincerely want to "make this better". More

Someone came out to greet me within a few minutes. She checked me in and said it would be about an hour. 20k service was completely in less than an hour! Yay, I hate waiting! checked me in and said it would be about an hour. 20k service was completely in less than an hour! Yay, I hate waiting! More