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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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December 14, 2021

Service advisor was excellent and knowledge. Car was not washed. I was not told washer was out of order. More

by Edgt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Jim Ellis Toyota of McDonough responded

Hi Edgt, we are very happy to have provided you with such a positive experience! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 14, 2021

They were very curious & professionals got my service completed in a timely matter & kept me updated. Very happy keep up the good work! More

by Popmull52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danelia West
Dec 15, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Popmull52! Thanks again for your business! Take care!

December 14, 2021

Got an oil change and it was a good experience. They tested my car and found I needed an up date due to a C factory recall. They took care of it immediately More

by PHI_KEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Jim Ellis Toyota of McDonough responded

Phi_ken, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 14, 2021

Victoria in the Service Department is the greatest. I will deal with no one but her. Been there numerous times and always found her to be very helpful, concerned about my needs and has always gone above More

by MARTINEZTOM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Dec 15, 2021 -

Jim Ellis Toyota of McDonough responded

Martineztom2, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 13, 2021

Excellent service; friendly people; knowledgeable; service completed in a reasonable time frame; well maintained facility More

by legaltaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Jim Ellis Toyota of McDonough responded

Legaltaylor, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 13, 2021

You can buy a veh. From any. Place… It’s the service that counts.. Keep up the good work More

by GILMORERONALD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Gilmoreronald! Thanks again for your business! Take care!

December 13, 2021

Friendly and expedient service makes me a regular service customer and buyer at this dealership! More

by monique5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Gullo
Dec 15, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Monique5! We look forward to your next visit! Take care!

December 13, 2021

Excelente servicio, el personal muy amable y atento fue mi primer servicio y agradezco la paciencia que mostraron gracias More

by Jannetebj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
Dec 15, 2021 -

Jim Ellis Toyota of McDonough responded

Jannetebj, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 11, 2021

Back again this time for regular service, staff was not very friendly, did finish job quicker than expected More

by SCION0629
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure
Dec 27, 2021 -

Jim Ellis Toyota of McDonough responded

Scion0629, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please reach out to us at (770) 746-9374 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

December 11, 2021

Cecilia was my rep who went over and beyond to ensure that I received the service that was promised. I went for an oil change and battery replacement. The wrong battery was initially installed. Cecelia s More

by bcjames1210
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
Dec 15, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Bcjames1210! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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