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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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December 23, 2021

I had an appointment for 8:00. My car was finished at 12:00. It should not take 4 hours to get an oil change when you have an appointment. Then, after my car was finished, it sat there for 10 minutes bef More

by DOUGIETINGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patricia
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Jan 08, 2022 -

Jim Ellis Toyota of McDonough responded

Dougietingle, we are so disappointed to learn of this situation you have described. Your comments play a key role in the success of our business so we hope to speak with you soon.

December 23, 2021

Fast service and experienced service representatives. Oscar Johnson made me feel at home during the visit. More

by CARLOJASM79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

December 23, 2021

Ray and Alana were great taking care of me and my vehicle.? Good job.Thanks guys! More

by CHRISIKEAKANAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2021 -

Jim Ellis Toyota of McDonough responded

Chrisikeakanam, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 22, 2021

I love my service tech and will be hating to loose him due to my switching from a Toyota .Always available and very knowledgeable More

by jamike0505
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagan Thackston
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Dec 24, 2021 -

Jim Ellis Toyota of McDonough responded

Jamike0505, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 22, 2021

Reed at service is very knowledgeable at the service desk and explains everything so I will understand. Everything is clean and the bathrooms are clean. Love watching the techs in the service department wor More

by PEPSI3628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 24, 2021 -

Jim Ellis Toyota of McDonough responded

Pepsi3628, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 21, 2021

While wait times continue to be very long, the staff is always smiling and listen well. More

by DOLPHIN_DAISY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Silverstein
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Dec 22, 2021 -

Jim Ellis Toyota of McDonough responded

Dolphin_daisy, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 21, 2021

The customer service given to me each time I visit is extraordinary. My sales representative go above and beyond to ensure I am satisfied with the service she provides. More

by Lee2smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name unfortunately but she has blond hair and very vibrant and nice person
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Dec 22, 2021 -

Jim Ellis Toyota of McDonough responded

Thanks again for taking the time to leave us this information about your recent visit. Take care! It is great to read such wonderful comments about your recent experience with us, Lee2smith!

December 20, 2021

Great service, finished what was asked and I was out of the door in about 2 hours More

by phebe3255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Peacock
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Dec 22, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Phebe3255! We can't wait to see you again, have a great day.

December 20, 2021

Great customer service and speedy.Didn’t have to wait Great customer service and speedy. Didn’t have to wait much . A lift ride was requested for me to finalize my Christmas shopping More

by vickybau82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia
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Dec 22, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Vickybau82! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

December 20, 2021

This was the first time having my car serviced at Jim Ellis. I actually expected the wait to be much longer. I was pleasantly surprised. More

by ETINDAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Hull, Danelia West
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Dec 22, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Etindal! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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