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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews
Call Service Center (770) 685-6704

4,269 Reviews of Toyota of McDonough - Service Center

Sort by
December 28, 2021

Good customer service, in time for the most part. They help you giving you the right information. More

by MLOPEZ7091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Mlopez7091! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

December 27, 2021

Victoria was great in helping me with my problem with my vehicle. Highly recommend her. More

by haillewhitfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria
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Dec 28, 2021 -

Jim Ellis Toyota of McDonough responded

Haillewhitfield, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 24, 2021

Quick, fast, efficient service shop. Will continue to use as long as i have this vehicle More

by HWASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Thompson
Report | Print
Dec 27, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

December 24, 2021

I had an appointment at 10:00 am and I didn’t came out until 4:20 pm for just an oil change and tire rotation. My tire rotation was not completed and I still got charged for it. The worst customer service More

by Pedromusic1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name
Report | Print
Jan 10, 2022 -

Jim Ellis Toyota of McDonough responded

Pedromusic1, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

December 23, 2021

I had an appointment for 8:00. My car was finished at 12:00. It should not take 4 hours to get an oil change when you have an appointment. Then, after my car was finished, it sat there for 10 minutes bef More

by DOUGIETINGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patricia
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Jan 08, 2022 -

Jim Ellis Toyota of McDonough responded

Dougietingle, we are so disappointed to learn of this situation you have described. Your comments play a key role in the success of our business so we hope to speak with you soon.

December 23, 2021

Fast service and experienced service representatives. Oscar Johnson made me feel at home during the visit. More

by CARLOJASM79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

December 23, 2021

Ray and Alana were great taking care of me and my vehicle.? Good job.Thanks guys! More

by CHRISIKEAKANAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2021 -

Jim Ellis Toyota of McDonough responded

Chrisikeakanam, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 22, 2021

I love my service tech and will be hating to loose him due to my switching from a Toyota .Always available and very knowledgeable More

by jamike0505
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagan Thackston
Report | Print
Dec 24, 2021 -

Jim Ellis Toyota of McDonough responded

Jamike0505, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 22, 2021

Reed at service is very knowledgeable at the service desk and explains everything so I will understand. Everything is clean and the bathrooms are clean. Love watching the techs in the service department wor More

by PEPSI3628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 24, 2021 -

Jim Ellis Toyota of McDonough responded

Pepsi3628, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 21, 2021

While wait times continue to be very long, the staff is always smiling and listen well. More

by DOLPHIN_DAISY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Silverstein
Report | Print
Dec 22, 2021 -

Jim Ellis Toyota of McDonough responded

Dolphin_daisy, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

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