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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,269 Reviews

4,269 Reviews of Toyota of McDonough - Service Center

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December 31, 2021

Service was very quick and well within one hour! Friendly and professional staff that was very communicative. More

by MIGUEL.MF.FRANCIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Francis Gullo
Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Miguel.mf.francis, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 31, 2021

Reid was outstanding. His customer should be the example for everyone to follow. I hope that when I take my vehicle in again, I'm lucky enough to get him. More

by Perrys55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Perrys55, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 31, 2021

New waiting room is fabulous. Love, love the coffee shop. Comfortable seating and monitors to view TV. More

by MARLEAN85
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Marlean85! Thanks again for your business! Take care!

December 31, 2021

Great customer service, dropped off my vehicle in the pouring rain and picked it up and didn't get wet! More

by MARLON.BROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Gullo
Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Marlon.brown, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

December 30, 2021

I had an appt at 8:30am. Arrived at 8:15am. The service man was in NO hurry and flirting and taking his time with the lady before me!!!! Then James came out. He was super nice and helped me. I waited clos More

by KK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Gullo five stars
Apr 04, 2022 -

Jim Ellis Toyota of McDonough responded

Kk, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We take our customers’ comments seriously so we hope that you’ll give us a call at (770) 746-9374 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

December 30, 2021

The service manager MS Thompson looked at my issue and resolved it with the tire warranty 👍🏻 More

by Troy4467
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MS Thompson
Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Troy4467, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

December 30, 2021

Super attentive service people. We are very pleased with this Toyota service center. Thank you. More

by Lpsimmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Lpsimmons, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

December 29, 2021

Simple to set up an appointment. Received reminders. In for regular maintenance; out within the hour. More

by Ravager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Dec 30, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Ravager! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 29, 2021

Service rep was very helpful and took his time to explain certain processes. Was out in a relatively short time. More

by David Jupiter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, David Jupiter! Please let us know if there is ever anything else we can do for you! Safe travels!

December 28, 2021

My service visit was good. It took longer than expected to get an appointment but the service appointment went well and they did a good job with the service. All of my expectations were met or exceeded. More

by DAVID.SMITH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Jim Ellis Toyota of McDonough responded

David.smith3, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

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