Toyota of McDonough - Service Center

I am very upset about my most recent visit to Jim Ellis Toyota of McDonough. When I arrived I was met by Assistant Service Manager Cecilia Thompson. I told her I was there for my service appointment, and I Toyota of McDonough. When I arrived I was met by Assistant Service Manager Cecilia Thompson. I told her I was there for my service appointment, and I told her that my tire pressure light had come on that morning. I asked her if they would check that out, and she assured me that was part of the service. When I got my car back, the tire pressure light was still on. I checked the paper they had given to me, and it noted the PSI for three of my tires was 35. It did not state a PSI for the fourth. I wrongfully assumed that the pressure light would go off. Upon arriving at my next destination, I checked the PSI of all of my tires. Ones was down to 10 PSI. I filled it up to 35, and I drove to my next destination. Upon arriving there, the PSI was back down to 20, and I could actually hear the air leaving my tire. I am a female in her 20s with little to no knowledge of cars. So how could I hear that there was leak in my tire but the service providers missed this? What is the point of my service appointment? I am woefully disappointed. More

the person who assist me was very nice and professional i always have a GOOD excellent .. AND I WILL ALWAYS COME TO THEM FOR CARS always have a GOOD excellent .. AND I WILL ALWAYS COME TO THEM FOR CARS More

The service department is always so nice and willing to help. There was a bit of a line the day I went, but the service department was able to get to me and get me out in a timely manner. help. There was a bit of a line the day I went, but the service department was able to get to me and get me out in a timely manner. More

The person who assist me is very professional he knows what I need for my car and very helpful, the waiting lounge is clean and very good atmosphere, nothing i can see but i wanna go back for my next serv what I need for my car and very helpful, the waiting lounge is clean and very good atmosphere, nothing i can see but i wanna go back for my next service More

I had an 800am appointment for a simple oil change. Waited in line at the shop for 30 minutes. I waited at the service area for the work to be completed. After receiving no updates by NOON I finall Waited in line at the shop for 30 minutes. I waited at the service area for the work to be completed. After receiving no updates by NOON I finally went to the desk to ask. 15 minutes later they had the car ready. Over 4 hours for an oil change with an appointment is unacceptable. And on the previous service they left the oil pan bolt loose. I will certainly think twice about going there for future service. More

Communication about the number of trips needed for a recall repair wasn’t made clear. recall repair wasn’t made clear. More

No me gusta el servicio mi carro tiene cambios de aceite gratis .y siempre que mi hijo lleva a hacer el cambio le quieren cobrar tiene que ir mi esposo o hablar con ellos para que no le cobren no se qué cla gratis .y siempre que mi hijo lleva a hacer el cambio le quieren cobrar tiene que ir mi esposo o hablar con ellos para que no le cobren no se qué clase de servicios ofrecen cuando uno compra el carro . More

The Service Dept has always been friendly, efficient and communicates very well. Patricia in particular has been very helpful during my visit. communicates very well. Patricia in particular has been very helpful during my visit. More

Took the car in to do a repair. Seen by Reed the service writer. He ordered my part and had it installed in just a few days. I will always take my car to Jim Ellis Toyota of McDonough writer. He ordered my part and had it installed in just a few days. I will always take my car to Jim Ellis Toyota of McDonough More

Good service all around , I will recommend Jim Ellis to all my family and friends for service all my family and friends for service More