Toyota of McDonough - Service Center

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you rate our customer service so highly and find our team knowledgeable and awesome! Thank you for sharing your positive experience. We strive to maintain a high standard in both service and expertise, and your feedback is a wonderful affirmation of our efforts. We look forward to continuing to provide you with excellent service in the future!

Jim Ellis Toyota of McDonough responded

We're thrilled to hear such enthusiastic praise about your experience with our dealership! Thank you for the glowing words and for recognizing our efforts to provide a great environment. We're committed to maintaining this level of excellence and look forward to your next visit. Thank you for choosing us and for sharing your positive feedback!

Jim Ellis Toyota of McDonough responded

It's great to hear that your visits to our dealership have consistently been pleasant and that you find our employees friendly and welcoming. We strive to make every experience at our service center a positive one, and your feedback is very encouraging. Thank you for choosing us for your vehicle service needs, and we look forward to continuing to provide you with excellent service on every visit.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience at our dealership, especially with Leon as your salesman. It's wonderful to know he stood out as the best salesman you've ever dealt with, and we certainly value and appreciate his contribution to our team. Thank you for your kind words and for recognizing Leon's efforts. We look forward to continuing to provide you with excellent service and hope to assist you again in any future vehicle purchases. Enjoy your new vehicle!

Jim Ellis Toyota of McDonough responded

Thanks for highlighting some of our staff who provided you with such a positive experience! Our service department and dealership do their best to ensure premium quality service for our customers, in all aspects. At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you enjoyed the ambiance of our dealership! Creating a welcoming and pleasant environment is important to us, and we're glad you had a positive experience. Thank you for sharing your thoughts, and we look forward to welcoming you back again soon!

Jim Ellis Toyota of McDonough responded

I'm truly sorry to hear that your experience with our dealership did not meet your expectations and left you feeling this way. We strive to provide transparent and fair service to all our customers, and it's concerning to hear that you've had such a negative impression. We take your feedback seriously and would like to understand more about your specific concerns so we can address them appropriately and improve our practices. If you are open to discussing this further, please contact us directly at (770) 746-9374. We are committed to making things right and ensuring that your concerns are heard and addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our dealership.

Jim Ellis Toyota of McDonough responded

Thank you for acknowledging the improvements in our service time, though it sounds like we still have some work to do. We appreciate your feedback as it helps us focus on areas that need more attention to enhance our customer experience. We are committed to improving further and ensuring that our service meets your expectations more consistently. Thank you for your patience, and we look forward to providing you with even more efficient service on your next visit.

Jim Ellis Toyota of McDonough responded

Thank you so much for your glowing review and for choosing Jim Ellis Toyota for your automotive needs. We're delighted to hear that your visits consistently leave you with a pleasant feeling and that our sales team's knowledge enhances your experience. Your high praise as the best dealership in Georgia is truly appreciated. We strive to maintain these standards and look forward to continuing to provide you with excellent service in the future. Thank you for your loyalty and for sharing your positive experiences!

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback. We're glad to hear that our communication was clear and that we were able to answer all your questions and fix the problem with your vehicle. However, we understand your concerns regarding the repair costs and the specific issues with your 2021 Highlander. We strive to provide valuable service and take your concerns seriously, as they help us evaluate and adjust our service practices to better meet our customers' needs. We apologize for any inconvenience you've experienced and appreciate your honesty, as it drives us to better our service. If there's anything more we can do to assist or address your concerns, please don't hesitate to reach out. Thanks again!