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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,269 Reviews

4,269 Reviews of Toyota of McDonough - Service Center

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January 12, 2022

Waiting time is very long. Mechanic Request service that is not need for your service. I change my cabinet and air filter 2 days before I went for service in both of my vehicles then they said I needed the More

by DEMETRIUSPURVIS_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2022 -

Jim Ellis Toyota of McDonough responded

Demetriuspurvis_1, vehicle care, and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 746-9374 to discuss this further.

January 12, 2022

Always get great service the are very friendly I highly recommend very clean and professional More

by CWILSON116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Jim Ellis Toyota of McDonough responded

Cwilson116, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 12, 2022

This is the second time I have had an appointment and still waited a long time . My paper was sitting up on the desk with my keys . I had to ask about my car when I saw the paper work up there. no one c More

by CAKESBYYOYO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember he red name she was very nice I didn’t see her again once she checked me in
Jan 29, 2022 -

Jim Ellis Toyota of McDonough responded

Cakesbyyoyo, we are so disappointed to learn of this situation you have described. We take our customers’ comments seriously so we hope that you’ll give us a call at (770) 746-9374 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

January 12, 2022

Awesome service every single time I come to Jim Ellis Toyota to get something done More

by allen.stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2022 -

Jim Ellis Toyota of McDonough responded

Allen.stephanie, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

January 11, 2022

Received great courtesy customer service during my recent visit. My service rep was super great More

by MBRACHEL74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alana Collins
Jan 11, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Mbrachel74! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

January 11, 2022

I am giving 4 stars instead of 5 because it took so long, but you may be short on personnel like so many other businesses. More

by XRAYHUFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

January 11, 2022

Many thanks again for the great service and hospitality. Thank you James G. for taking care of me. More

by DAVIDBENGLISHJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gullo
Jan 14, 2022 -

Jim Ellis Toyota of McDonough responded

Davidbenglishjr, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

January 11, 2022

The Service Rep Alana was very pleasant! It was my first time at this location, I was impressed with level of communication given throughout my visit. More

by SUKISCUPCAKECOTTAGE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alana Collins
Jan 14, 2022 -

Jim Ellis Toyota of McDonough responded

Sukiscupcakecottage, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

January 11, 2022

Friendly staff. Kept me updated with service progression and the cost of potential services needed. More

by ERICKANOBLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Jim Ellis Toyota of McDonough responded

Erickanobles, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

January 10, 2022

Reid was super personable and informative with every aspect of the service details regarding my vehicle. More

by STEPHENS5019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Jim Ellis Toyota of McDonough responded

Stephens5019, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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