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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,269 Reviews

4,269 Reviews of Toyota of McDonough - Service Center

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February 03, 2022

Friendly, knowledgeable staff. Reid is always very eager to please. The service is greatly appreciated. More

by HALLPJ950
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Hallpj950! Thanks again for your business! Take care!

February 03, 2022

Excellent customer service provided by Hiram. My service was completed within a timely manner as well. More

by Dana A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hiram
Feb 05, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Dana A! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

February 02, 2022

Husband checked in at 10:50 and wasn’t informed how long his brake job front and rear would take. I phoned at 2:30 and asked and was told it was a 4 hour job, however no one told him a time length and he di More

by marmeeorpapaj@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care!

February 02, 2022

James was great and kept us informed doing the way. Will be returning for all of our maintenance needs. More

by sharonbrinson35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
Feb 05, 2022 -

Jim Ellis Toyota of McDonough responded

Sharonbrinson35, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

February 02, 2022

I have been to several Toyota dealerships around the city and by far this dealership was Top's! The service was on point and it made my experience a joy to get my cars service there. Thank you! More

by Primephoto1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gullo
Feb 05, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Primephoto1! Thanks again for your business! Take care!

Feb 05, 2022 -

Primephoto1 responded

It's my pleasure to comment about a company that stands by their values. Thanks again for making my visit a pleasure

February 02, 2022

From sales to service they are really good. They let you know when your car will be ready and they only do what is needed. More

by magasses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia
Feb 05, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Magasses! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 01, 2022

The best I been to so far. Everyone is great, service is wonderful but I love Cecilia(she’s very funny and kind). More

by Jchanthara17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia
Feb 03, 2022 -

Jim Ellis Toyota of McDonough responded

Jchanthara17, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 01, 2022

I had a really great service experience! I look forward to my next service visit! More

by Reggie Burney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Jim Ellis Toyota of McDonough responded

Reggie Burney, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

January 31, 2022

Associate was rude. Too long of a wait time especially when an appointment was made. More

by adams.latifa99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Feb 18, 2022 -

Jim Ellis Toyota of McDonough responded

Adams.latifa99, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

January 31, 2022

The customer service was awesome. The service Manager was nice and respectful, he kept me posted about everything that was happening with my suv. My truck was service with 45 minutes. More

by melissasimpson6830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
Feb 03, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Melissasimpson6830! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

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