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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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March 02, 2022

Ms. C Thompson is awesome management person sooooo glad 😊 to have her on my team they got in out no worries,GREAT GROUP OF PEOPLE!!!!THANKS SO MUCH!!! More

by CECEWEST26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Penning
Mar 05, 2022 -

Jim Ellis Toyota of McDonough responded

Cecewest26, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 01, 2022

Great customers service, they were always willing to help out, and they’re problems solving . More

by W_DESIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, W_desir! Thanks again for your business! Take care!

March 01, 2022

Good group of employees working in the service department very knowledgeable about taking care of customers that’s what keeps a business running More

by Bubba.vaughn
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2022 -

Jim Ellis Toyota of McDonough responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Bubba.vaughn! Thanks again for your business! Take care!

March 01, 2022

Very pleased with the time it took. Wait time wasn’t too long - happy with customer service. More

by prisi1174
Customer Service
Recommend Dealer
Yes
Employees Worked With
The rep who checked me in and out was very pleasant
Mar 05, 2022 -

Jim Ellis Toyota of McDonough responded

We work hard to stand out among the rest, Prisi1174! Thanks for taking the time to share your rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 28, 2022

Professional and courteous service and treatment. Everything was explained to me in an understandable manner. More

by Youngshirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

February 28, 2022

Alena is the best And I thank her for making me fix my car! Giving me the option of payment plan Is awesome More

by UCHEOKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alana
Mar 03, 2022 -

Jim Ellis Toyota of McDonough responded

Ucheoke, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

February 28, 2022

Service is lacking. Communication is poor. Customer had to asked what was taking so long More

by HOWELL60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Jim Ellis Toyota of McDonough responded

Howell60, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Your comments play a key role in the success of our business so we hope to speak with you soon.

Mar 16, 2022 -

HOWELL60 responded

You can call me at your convenience. 404-273-0491

February 28, 2022

The facility is clean the staff is nice. If there is a problem the manager will make sure it's taken care of. I call this great customer service. More

by DPRAISEHIMTWO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ray
Mar 03, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Dpraisehimtwo! Thanks again for the positive feedback, and we hope that you have a great day!

February 28, 2022

Patricia was understanding of my need to have the car serviced in an hour. She worked diligently with the mechanic to ensure a timely success and I made it my next client on time! Thank you for pushing More

by Crysbelle777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia
Mar 03, 2022 -

Jim Ellis Toyota of McDonough responded

Crysbelle777, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

February 28, 2022

Great service, excellent service, Great service, satisfying service, awesome service, quick service, exceptional service, friendly service, More

by dmcmullen51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Jim Ellis Toyota of McDonough responded

Dmcmullen51, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

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