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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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March 11, 2022

My husband and I were getting ready to go out when our Toyota truck won't start called Reid and he made an appointment for us right away to change out the battery. We give you five stars for the service More

by JACK.SUZYQ77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Jack.suzyq77! Thanks again for your business! Take care!

March 11, 2022

Very fast and efficient service! Thank you for your kindness, professionalism and time frame for completing my service! More

by Regina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Jim Ellis Toyota of McDonough responded

Thanks, Regina! We appreciate your continued business with us, and we're looking forward to your next visit! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 10, 2022

My service was awesome. I am always satisfied with my service of care. Thank you for your service More

by rushme1213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Jim Ellis Toyota of McDonough responded

Rushme1213, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 10, 2022

The staff are always friendly and ensure I am completely satisfied before I leave the service department. More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
Mar 12, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Kathy! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 10, 2022

Thus far great. Very knowledgeable concerning my vehicle. No complaints. Always satisfied with service from Jim Ellis. More

by JDAVIS30S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Jim Ellis Toyota of McDonough responded

Jdavis30s, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

March 10, 2022

Reid Millikan is knowledgeable, very professional, and have a great personality. Reid does an exceptional job. More

by ASTANCEL2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

March 10, 2022

Jim Ellis Toyota is a great dealership because of the employees that perform huge task each and every day.. More

by DJMCCLELLAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Jim Ellis Toyota of McDonough responded

Djmcclellan, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for the positive feedback, and we hope that you have a great day!

March 09, 2022

Received great service . ..would definitely recommend dealership. You can tell " customer satisfaction" is a goal and priority. Spent part of my time at the dealership and t More

by MCCLUNGAA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrica Silverstein
Mar 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Mcclungaa! Please let us know if there is ever anything else we can do for you! Safe travels!

March 09, 2022

Car not ready for 6 hours after promised time. Horrible service! Service manager working on problems! More

by wrcr9346
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cecilia Thompson
Mar 31, 2022 -

Jim Ellis Toyota of McDonough responded

Wrcr9346, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would like the chance to talk to you further so please do call us at (770) 746-9374 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

March 09, 2022

They are usually really busy but the service employees get you checked in quickly. Once in the service center waiting room there’s comfortable chairs along with a table for you to work at if you need to. More

by GBOWEN0409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember her name but she was very nice and helpful
Mar 15, 2022 -

Jim Ellis Toyota of McDonough responded

We work hard to stand out among the rest, Gbowen0409! Thanks for taking the time to share your rating! Thanks again for the positive feedback, and we hope that you have a great day!

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