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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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March 14, 2022

Dealership is always on top of their, waiting is a tad bit long but they always make you feel appreciated More

by WINJAVI123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Jim Ellis Toyota of McDonough responded

Winjavi123, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for the positive feedback, and we hope that you have a great day!

March 14, 2022

Cecilia was an excellent advisor she made sure my daughter and I were comfortable the whole time she was very attentive and helpful More

by Antionette_benton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia
Mar 16, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 14, 2022

James took my car in and offered me the best service and looked for deals. The service took over 4 hours long. I've been coming here for nearly 20 years and this was the longest time I waited for an oil cha More

by LEESI605
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Mar 16, 2022 -

Jim Ellis Toyota of McDonough responded

Leesi605, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 12, 2022

My assigned Advisor: James Gullo exemplified excellent customer service which included professionalism, and clearly explained service performed to my vehicle. More

by Gsufficientgrace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Advisor: James Gullo
Mar 15, 2022 -

Jim Ellis Toyota of McDonough responded

We work hard to stand out among the rest, Gsufficientgrace! Thanks for taking the time to share your rating! Thanks again for the positive feedback, and we hope that you have a great day!

March 12, 2022

I came in for an oil change my vehicle was taken back to get the oil change it were done in a timely manner but the only issue I had were that once they finish the oil change, I watched on the tv monitor wh More

by STANDTALL50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 11, 2022

I waited three hours for an oil change. People that arrived after me, left before me. I was the last person in the lobby. More

by JAMALHAFZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not her fault
Mar 31, 2022 -

Jim Ellis Toyota of McDonough responded

Jamalhafza, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like the chance to talk to you further so please do call us at (770) 746-9374 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

March 11, 2022

Victoria, Thank you so much for your outstanding service today. You treated me like I was your only customer instead of treating me like a number. Thanks again! Marvin Clark More

by Cfireshift2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Mar 11, 2022 -

Jim Ellis Toyota of McDonough responded

Cfireshift2, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

March 11, 2022

Excellent service today, I was in and out very quick. Enjoy the extras of the coffee provided! More

by s_eben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Mar 15, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, S_eben! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

March 11, 2022

Staff was very friendly. Didn’t have to wait long. Staff recommended other services needed. I will definitely be back. More

by DANNYALLEN1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Please let us know if there is ever anything else we can do for you! Safe travels!

March 11, 2022

Service was great she kept her word and got me out in under a hour! More

by One_drew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Silverstein
Mar 15, 2022 -

Jim Ellis Toyota of McDonough responded

One_drew, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

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