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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,274 Reviews
Call Service Center (770) 685-6704

4,274 Reviews of Toyota of McDonough - Service Center

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April 29, 2024

Your service and help are amazing, thanks so much for all and continue with your great job More

by liniher.msarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words and encouragement! We're thrilled to hear that you're pleased with our service and support. We aim to continue providing excellent service and are grateful for your feedback. Looking forward to serving you again in the future!

April 29, 2024

Professional, always and very courteous. Excellent customer service. Technicians were right on schedule and careful with my car. More

by cynmarvel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremaine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with our team's professionalism, courtesy, and excellent customer service. It's great that our technicians were punctual and careful with your car, ensuring everything went smoothly. Thank you for sharing your feedback, and we look forward to continuing to provide you with top-notch service in the future. Your satisfaction is very important to us!

April 28, 2024

I get my car service at Jim Ellis Toyota Of McDonough . I give them the highest Rating I can give them 10. More

by gwendolyn590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to receive such a high rating from you! Thank you for choosing Jim Ellis Toyota for your car service needs and for sharing your satisfaction. We strive to provide exceptional service and are delighted to know we've met your expectations. We look forward to continuing to serve you with the same level of excellence during your future visits. Thank you for your trust and loyalty!

April 28, 2024

We enjoyed working with Dani in sales while buying our new truck, he was great! More

by Kristin Reilly
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you enjoyed working with Dani while purchasing your new truck! Thank you for sharing your positive experience. It's great to know that Dani provided excellent service. We hope you love your new truck and look forward to continuing to provide you with outstanding service in the future.

April 28, 2024

My overall experience was not pleasant ,from the scheduling process to the service. Hopefully my next encounter would be better. More

by gkjohn2376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shay, Aspen
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We are so sorry to hear that your experience was not pleasant. We strive to provide a smooth and satisfactory experience for all our customers, and it's clear we fell short this time. We appreciate your feedback as it helps us identify areas where we can improve. We are committed to making your next encounter better and hope to restore your confidence in our services. If there's anything specific you'd like us to address or improve, please let us know. Thank you for sharing your experience, and we look forward to the opportunity to serve you better in the future.

April 28, 2024

I love Toyota the team is really welcome and the service was so quick I recommend anyone , if you need the best car don’t hesitate , Toyota is the best More

by slyonel2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a positive experience with the welcoming team and quick service at our location! Thank you for your enthusiastic recommendation and for highlighting us as the best choice for anyone in need of a great car. We appreciate your confidence in us and look forward to continuing to provide you with top-notch service. Enjoy your experience!

April 28, 2024

Excellent personality, good humored and very professional. Congratulations to the attendant. I would definitely recommend your services! More

by ricardo.berna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, Ricardo! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

April 28, 2024

I felt that the video that was sent to me with regard to the oil change and inspection was very efficient More

by pamc50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're happy to hear that you were satisfied with the videos sent to you regarding your car in our service department. It is our mission to provide our customers with premium quality service, and we are thrilled to hear we could do just that. Take care and come see us again!

April 27, 2024

I am very happy with the service I received from the team an staff you guys are the best thanks for everything More

by CATHY.BURNS00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Cathy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

April 27, 2024

Reid was very helpful and efficient, as well as explanatory. He gave updates throughout the process which was very helpful. More

by Penny Krisell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback! We're delighted to hear that Reid provided you with helpful and efficient service, keeping you informed throughout the process. Your satisfaction is our priority, and we're here to assist you whenever you need. Don't hesitate to reach out if you have any further questions or concerns. Drive safely!

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