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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews

4,268 Reviews of Toyota of McDonough - Service Center

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April 27, 2024

Great service. Neil Williams handled my trade in. Pleased with price. Would recommend this dealership to everyone. More

by Meosic2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We are so happy to hear you were satisfied with the service here at Jim Ellis Toyota. We pride ourselves on spectacular service, and it is guaranteed that here you can expect the best! Thanks again for your business! Take care!

April 27, 2024

I am very happy with the service I received from the team an staff you guys are the best thanks for everything More

by CATHY.BURNS00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Cathy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

April 27, 2024

Great service in a timely manner and courteous. Very good PR. Could not. Be more happy More

by lynn_gentry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for your business! Take care!

April 27, 2024

Muy buena atención de parte de todos los que hacen parte de esa tienda muchas felicidades por su buen trabajo More

by Mayker.arias27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff teague
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

¡Gracias por tus amables palabras! Nos alegra mucho saber que has recibido una excelente atención por parte de nuestro equipo en la tienda. Estamos comprometidos en brindar un servicio de calidad y nos encanta saber que hemos cumplido con tus expectativas. Siempre estaremos aquí para ayudarte en lo que necesites. ¡Gracias por elegirnos y esperamos verte de nuevo pronto!

April 27, 2024

Reid was very helpful and efficient, as well as explanatory. He gave updates throughout the process which was very helpful. More

by Penny Krisell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback! We're delighted to hear that Reid provided you with helpful and efficient service, keeping you informed throughout the process. Your satisfaction is our priority, and we're here to assist you whenever you need. Don't hesitate to reach out if you have any further questions or concerns. Drive safely!

April 26, 2024

Great customer service and reliable quality products your sales and professional products are excellent service More

by RANDYYOURPLUMBER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you've had a great experience with our customer service and that you find our products to be reliable and of excellent quality. Providing top-notch service and high-quality products are our top priorities, and we're glad to know that we've met your expectations. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!

April 26, 2024

The service was great as always just spent some time had some coffee in the lounge and was done before I knew it More

by alesiastone285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had a great experience with our service department! It sounds like our lounge and amenities helped make your wait enjoyable, and we're glad we could get you in and out in no time. If you ever need anything else or have any questions, feel free to reach out. Thank you for choosing Jim Ellis Toyota, and we look forward to serving you again in the future!

April 26, 2024

Very friendly and helpful. Took care of my service in timely manner. Will come back for all the services More

by patel712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Hi there! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust, and we are happy to hear that we could provide that for you! Thanks again for the positive feedback, and we hope that you have a great day!

April 26, 2024

The customer service support was knowledgeable, and caring; took care of all of my concerns More

by Jennie Conway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, David Ray
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that our customer service team was knowledgeable and caring, and that they effectively addressed all of your concerns. Providing thorough and considerate service is crucial to us, and we're glad to know we met your expectations. Thank you for sharing your positive experience, and we look forward to continuing to serve you with the same high level of support in the future.

April 25, 2024

I’ve been to this location maybe 3 times…the wait time is horrible. I’m glad business is good but it seems there’s not a lot of respect for the customer’s time. The choices that ask if you would recommend th More

by Joannski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duncan
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback with us. We sincerely apologize for the wait times you experienced during your visits. Your time is valuable, and we strive to provide efficient service to all our customers. We'll certainly take your comments into consideration to improve our processes and ensure a better experience for you and others in the future. If there's anything specific we can do to address your concerns or improve your experience, please don't hesitate to reach out to us directly. We appreciate your honesty and hope to have the opportunity to better serve you in the future.

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