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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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March 28, 2022

Horrible service in all areas. No valid attempt to repair my vehicle. Dishonest in communication with the customer. More

by layedbackone2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrica Silverstein
Apr 14, 2022 -

Jim Ellis Toyota of McDonough responded

Layedbackone2002, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. We would like the chance to talk to you further so please do call us at (770) 746-9374 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

March 28, 2022

Traveling from of town, changed my battery quickly, got us back on the road safely. More

by Stephhuey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Jim Ellis Toyota of McDonough responded

Stephhuey, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 28, 2022

The service was great and fast. Raymond Persaud provided excellent service. Always very professional and show courtesy More

by tammytrobinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

March 28, 2022

The customer service was Awesome. I was checked in and out in less than a one hour. More

by PUNCHIE2150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Jim Ellis Toyota of McDonough responded

We work hard to stand out among the rest, Punchie2150! Thanks for taking the time to share your rating! Please let us know if there is ever anything else we can do for you! Safe travels!

March 28, 2022

Customer Service was Awesome. I was checked in and out in less than an hour. More

by PUNCHIE2150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Jim Ellis Toyota of McDonough responded

Punchie2150, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 28, 2022

Patricia Silverstein did an outstanding job taking care of me! She was very timely with responses to my questions, explained what was wrong with the Highlander in detail and provided constant updates on th More

by prestondurham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Silverstein
Mar 31, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for the positive feedback, and we hope that you have a great day!

March 28, 2022

I received Excellent Customer Service. I was there for only a short time for my vehicle servicing. Raymond was very pleasant. More

by ABUTLER40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 28, 2022

Great & fast service, I was in and under an hour like they promised. Great Job! More

by huntertamiath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny
Mar 31, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

March 28, 2022

Quick fast safe convenient friendly. Bathrooms need a little tlc and ai wish they had coffee service in the afternoon More

by JANEICEJOHNSON30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for the positive feedback, and we hope that you have a great day!

March 27, 2022

The problem with the "low air pressure tire warning" on the instrument cluster on the dash board was fixed. I drove the vehicle for a while and the problem reappeared. More

by NOWWONK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gullo
Mar 29, 2022 -

Jim Ellis Toyota of McDonough responded

Nowwonk, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

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