Toyota of McDonough - Service Center

My internal door lock on my 2002 Toyota Tundra broke and I went to see “RAYMOND” in order to get the right part ordered. I requested he call me when the part comes in and departed. No such phone call took p I went to see “RAYMOND” in order to get the right part ordered. I requested he call me when the part comes in and departed. No such phone call took place and as the weekend grew closer, I called and was advised that “RAYMOND” was off until the following day. I asked the other advisor to check for the new part and she informed me it had arrived. I then scheduled my appointment for the following day. At 09:00, I pulled in the service bay and went inside to find “RAYMOND”. I was advised he was not at his station so I waited by my truck. Numerous advisors walked by and asked who I was waiting for and my response was “RAYMOND”. At 09:18, “REED” approached me and informed me that he needed to move my truck so the vehicles could continue to be processed. At this time, “REED” received an earful of my disappointment in Jim Ellis’ Service Department. He apologized for the absence and quickly did my paperwork. At 09:22, “RAYMOND” appeared and worked the order. “REED” approached me and stated the vehicle was ready to be moved and that is when I REQUESTED ANOTHER SERVICE ADVISOR. I was shocked to received a call from “RAYMOND” that my truck was ready…………….. More

Friendly, professional,& courteous. The service advisor is top notch. Peace of mind is important when it comes to vehicle service. The service advisor is top notch. Peace of mind is important when it comes to vehicle service. More

Your service and help are amazing, thanks so much for all and continue with your great job all and continue with your great job More

Professional, always and very courteous. Excellent customer service. Technicians were right on schedule and careful with my car. Excellent customer service. Technicians were right on schedule and careful with my car. More

My overall experience was not pleasant ,from the scheduling process to the service. Hopefully my next encounter would be better. scheduling process to the service. Hopefully my next encounter would be better. More

I love Toyota the team is really welcome and the service was so quick I recommend anyone , if you need the best car don’t hesitate , Toyota is the best was so quick I recommend anyone , if you need the best car don’t hesitate , Toyota is the best More

We enjoyed working with Dani in sales while buying our new truck, he was great! new truck, he was great! More

I get my car service at Jim Ellis Toyota Of McDonough . I give them the highest Rating I can give them 10. I give them the highest Rating I can give them 10. More

Excellent personality, good humored and very professional. Congratulations to the attendant. I would definitely recommend your services! professional. Congratulations to the attendant. I would definitely recommend your services! More

I felt that the video that was sent to me with regard to the oil change and inspection was very efficient the oil change and inspection was very efficient More