Toyota of McDonough - Service Center

Jim Ellis Toyota Dealership is number 1 they really care about their customers. You will be glad you went there !! about their customers. You will be glad you went there !! More

Raymond is super professional and takes care of his customers! Always keeps me informed of my car service needs! He is the best!! customers! Always keeps me informed of my car service needs! He is the best!! More

Katie Kerce’s service was exceptional. She was very knowledgeable, communicative, and showed empathy towards my circumstance. Her professionalism and diligence will be the reason why I ch She was very knowledgeable, communicative, and showed empathy towards my circumstance. Her professionalism and diligence will be the reason why I choose Jim Ellis for all my future car service needs! More

The scheduled service appointment was very much so on time. Reid Millikan Was very knowledgeable and quick to answer any questions. The entire service appointment was very acceptable. I will definitely b time. Reid Millikan Was very knowledgeable and quick to answer any questions. The entire service appointment was very acceptable. I will definitely be back to see Reid for any of my service needs. More

Mr. Jones was very helpful in my search for a new vehicle. Definitely will return if I’m in a search for a vehicle again. vehicle. Definitely will return if I’m in a search for a vehicle again. More

Best customer service ever. booking me in and show me information about how to make a a appointment. booking me in and show me information about how to make a a appointment. More

I think you have a new customer! I came in to get an oil change at 4pm with no appt. The lovely lady who wrote up my car upon entry said that she would do what she can ..but that it I came in to get an oil change at 4pm with no appt. The lovely lady who wrote up my car upon entry said that she would do what she can ..but that it was going to be a lengthy wait. Twenty minutes later, my car was ready!! IT WAS EXCELLENT. I was back on the road before rush hour hit. Thanks again More

You guys are very reasonable price wise. Moreover, the service I receive is always stellar! The overall staff is always kind and respectful. Moreover, the service I receive is always stellar! The overall staff is always kind and respectful. More

My internal door lock on my 2002 Toyota Tundra broke and I went to see “RAYMOND” in order to get the right part ordered. I requested he call me when the part comes in and departed. No such phone call took p I went to see “RAYMOND” in order to get the right part ordered. I requested he call me when the part comes in and departed. No such phone call took place and as the weekend grew closer, I called and was advised that “RAYMOND” was off until the following day. I asked the other advisor to check for the new part and she informed me it had arrived. I then scheduled my appointment for the following day. At 09:00, I pulled in the service bay and went inside to find “RAYMOND”. I was advised he was not at his station so I waited by my truck. Numerous advisors walked by and asked who I was waiting for and my response was “RAYMOND”. At 09:18, “REED” approached me and informed me that he needed to move my truck so the vehicles could continue to be processed. At this time, “REED” received an earful of my disappointment in Jim Ellis’ Service Department. He apologized for the absence and quickly did my paperwork. At 09:22, “RAYMOND” appeared and worked the order. “REED” approached me and stated the vehicle was ready to be moved and that is when I REQUESTED ANOTHER SERVICE ADVISOR. I was shocked to received a call from “RAYMOND” that my truck was ready…………….. More

Friendly, professional,& courteous. The service advisor is top notch. Peace of mind is important when it comes to vehicle service. The service advisor is top notch. Peace of mind is important when it comes to vehicle service. More