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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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May 09, 2024

Timely, professional, and they do a good job of taking care of our cars. If there are discounts to be applied they apply them even though you didn’t have the coupons, that creates loyalty so you keep comi More

by FELIXELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with us! Providing timely, professional service and taking great care of your cars is what we strive for. We're glad to hear that our team goes the extra mile to apply discounts and create loyalty. Your satisfaction and loyalty mean the world to us, and we appreciate your kind words. If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

May 09, 2024

Great customer service. Staff is always friendly and kind. Always a pleasure getting my car serviced. More

by NICHOLASBELL79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Houndjovi
Report | Print
May 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your great experience with our customer service here at Jim Ellis Toyota! Providing friendly and kind service is what we aim for, and we're glad our staff consistently delivers. Thank you for your kind words, and we're thrilled that servicing your car is always a pleasure. If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

May 08, 2024

All the employees from management to the salespeople were pleasant, hospitable and tentative to our requests and were able to quickly accommodate me diring my vehicle purchase. More

by infosarahe
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arsyndrea Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
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May 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with our team at Jim Ellis Toyota! Providing a pleasant and attentive experience is what we strive for, and we're glad we could quickly accommodate you during your vehicle purchase. Thank you for your kind words, and if you ever need anything else or have friends and family looking for a great experience, don't hesitate to reach out or send them our way. We're here to help!

May 08, 2024

Purchased a used Camry from King Davis. He was patient and kind and will purchase from him again in the future. Car had some minor scratches that were repaired nicely by the service departm More

by mp
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with King and the service department at Jim Ellis Toyota! Providing patient and kind assistance during the purchase process is what we strive for, and we're glad King delivered on that. Thank you for choosing us and for your kind words. If you ever need anything else or decide to purchase another vehicle in the future, don't hesitate to reach out. We're here to help!

May 08, 2024

Reid, svc rep, is very knowledgeable, honest & also funny! I 100% trust his input icluding which repair is urgent or if I can hold til the next visit. And thanks to the svc tech's video prior to me sig More

by Lmartin1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Reid and our service technicians at Jim Ellis Toyota! Providing knowledgeable, honest, and fun service is what we strive for, and we're glad Reid has earned your trust with his valuable input. Your satisfaction and confidence in our team mean the world to us. Thank you for choosing us and for your kind words. If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

May 08, 2024

Ms. Katie Kerce, is extremely knowledgeable and more than accommodating!! Kept me up to date on the repairs to my Tacoma as it progressed!! Helped with my extended warranty which ended up paying for the repa More

by Frits923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
Report | Print
May 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Katie and our team at Jim Ellis Toyota! Providing knowledgeable and accommodating service is what we aim for, and we're delighted she kept you informed and assisted with your extended warranty, ultimately covering the repairs for your Tacoma. Your satisfaction and peace of mind are our priorities, and we're glad we could help. Thank you for choosing us and for your kind words. If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

May 08, 2024

My service consultant was outstanding! I am giving him a 100% in my book! Can you please bring back the special on tires! More

by Andrea1redmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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May 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your outstanding experience with your service consultant at Jim Ellis Toyota! Providing exceptional service is what we aim for, and we're delighted that your consultant earned a 100% in your book. Your feedback is important to us, and we'll certainly take your request for the special on tires into consideration. Thank you for choosing us, and if you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

May 07, 2024

I love coming here for an oil change and the mechanics do a great job. However I would like a different team member representative. More

by Jn3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you've had great experiences with our service here at Jim Ellis Toyota! Your satisfaction is important to us, and we're sorry to hear that you prefer a different team member representative. Your feedback is valuable, and we'll do our best to accommodate your request. Please feel free to let us know how we can assist you further. We're here to help!

May 07, 2024

Great customer service. Timely and complete job. Job was complete ahead of expected and I was kept informed of the progress. More

by Newkar2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your great experience with our customer service! Providing timely and complete service is what we aim for, and we're glad to hear that your job was completed ahead of schedule and that you were kept informed of the progress. After all, we always want you to Expect the Best! Thank you for choosing us for your automotive needs, and if you ever need anything else, please don't hesitate to reach out. We're here to help!

May 07, 2024

The facility is clean and has a large waiting area with ample seating. The staff is professional and the service is quick and efficient. More

by toe1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Report | Print
May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a positive experience with us here at Jim Ellis Toyota! Providing a clean facility, comfortable waiting area, and efficient service is what we aim for. Thank you for your kind words, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

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