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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews

4,268 Reviews of Toyota of McDonough - Service Center

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May 07, 2024

The facility is clean and has a large waiting area with ample seating. The staff is professional and the service is quick and efficient. More

by toe1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a positive experience with us here at Jim Ellis Toyota! Providing a clean facility, comfortable waiting area, and efficient service is what we aim for. Thank you for your kind words, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

May 07, 2024

Reid was very helpful and passionate about what he does, and the other service managers seemed pretty nice. I'm grateful they fixed my air conditioner. Now I can stay cool this summer. More

by LKSHOCKTARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Reid and our esteemed service team here at Jim Ellis Toyota! Providing helpful and passionate service is what we strive for, and we're glad they were able to fix your air conditioner so you can stay cool this summer. Thank you for choosing us for your automotive needs, and if you ever need anything else, don't hesitate to reach out. We're here to help!

May 07, 2024

Excellent service department. Great prices and customer service. I will continue to use them to service my car. More

by KarenRJohnson91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your excellent experience with our service department here at Jim Ellis Toyota! Providing great prices and customer service is what we aim for, and we're grateful for your loyalty and trust in us to service your car. Thank you for your kind words, and we look forward to continuing to serve you in the future. If you ever need anything else, please don't hesitate to reach out. We're here to help!

May 07, 2024

I cannot remember the service rep that put me in touch with Mr. John, but he rocked!!! Mr. John did exactly what he said he would do and gave my issue to Mr. Raymond Persuad and even though my tow (Ant's More

by cayzmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with our team at Jim Ellis Toyota, especially with John and Raymond! Providing reliable and efficient service, even in challenging situations, is what we strive for. Thank you for recognizing their efforts, and we're glad we could get you back on the road and to work on time. If you ever need anything else, please don't hesitate to reach out. We're here to help!

May 07, 2024

Always see friendly faces that strive to help. Fast Service. Did not wait very long at the dealership. More

by AnthonySisk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie kerce
May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with our team! Providing friendly and helpful service is what we aim for, and we're glad to hear that you experienced fast service and minimal wait times during your visit. Thank you for your kind words, and if you ever need anything else, please don't hesitate to reach out. We're here to help!

May 06, 2024

Service was good. A walk-around video was provided and would be much more useful if the person doing the walk-around would speak MUCH slower & clearer in order to kno More

by ServiceReviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Freder
May 08, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback on the walk-around video provided during your service at Jim Ellis Toyota. We appreciate your suggestion to have the presenter speak slower and clearer for better understanding. Your input is valuable to us, and we'll certainly take it into consideration to improve our service experience. If you have any further suggestions or need assistance in the future, please don't hesitate to reach out. We're here to help!

May 06, 2024

We are going to be buying a second car soon and we hope to buy it from this dealership and this salesperson. Everything about the purchase of this car has been a pleasure. I don't think I've ever said that More

by Trisha528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience at Jim Ellis Toyota! Thank you for considering us for your second car purchase, and we're thrilled to hear that everything about your current purchase has been a pleasure. Providing exceptional service and making the car-buying experience enjoyable is what we strive for. We appreciate your feedback regarding the video explanation from the mechanic and will take that into consideration for improvement. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

May 06, 2024

Have done business with this dealership for the past 8 years, purchasing four or five vehicles, Fair trade ins, good service, reliable product. These folks make it - so one wants to come back. Thank you, More

by Liftmantrainer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackery Luduc. Veteran, William Mason
May 08, 2024 -

Jim Ellis Toyota of McDonough responded

We truly appreciate your loyalty and trust in Jim Ellis Toyota over the past 8 years! Thank you for your continued business and for choosing us for multiple vehicle purchases. Providing fair trade-ins, good service, and reliable products is what we aim for, and we're glad to hear that you've had positive experiences with us. We're honored to have earned your repeat business, and we look forward to serving you for many more years to come. Thank you for your kind words!

May 05, 2024

When I made the Oil change appointment, I was told $65. 00 plus tax not,I was charged a different fee. I purchased all four of my tires from Toyota,and I was not informed of whether they were rotaed. More

by DENISESTUART59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about the discrepancy in the pricing for your oil change appointment and the lack of information regarding tire rotation. Providing transparent and accurate information is important to us at Jim Ellis Toyota, and we apologize for any confusion. We'll review our processes to ensure this doesn't happen again in the future. If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to help!

May 04, 2024

I had amazing service at Toyota of McDonough getting my new car. Above and beyond service from Ms. Lacy and Mr. Dani More

by cassiedibble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Jim Ellis Toyota of McDonough responded

Congratulations on your first car, the lovely Toyota Corolla! We're thrilled to hear that you had an amazing experience with us! Our team is dedicated to providing helpful and supportive service to all our customers, and we're delighted that you're happy with your purchase. Thank you for choosing us for this milestone, and we wish you many wonderful adventures with your new Corolla!

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