Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

Sort by
May 12, 2024

I am well pleased with the work done on my car. The employees were quite professional and respectful. Thanks much More

by Quita.dall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your review! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Toyota of McDonough! Please let us know if there is ever anything else we can do for you! Safe travels!

May 11, 2024

Did everything online and had car delivered. No issues. Would buy from again, thanks jim ellis. More

by Drewhim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your review! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Toyota of McDonough! Please let us know if there is ever anything else we can do for you! Safe travels!

May 11, 2024

This location is always friendly, informative, and knowledgeable with all my service care needs. Thank you for a great service. More

by Scst1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you always have a positive experience at our location. Providing friendly, informative, and knowledgeable service is what we strive for, and we're delighted that we've met your service care needs. If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future!

May 11, 2024

Bought a brand new vehicle and was lied to by your service team about what can and can't be customized and when presented with the fact they lied, they simply said they wouldn't do it even though deal More

by Jacob Moyer
Service Communication
Recommend Dealer
No
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Jim Ellis Toyota of McDonough responded

We're deeply sorry to hear about your experience with our service team. Providing accurate information and addressing customer requests with integrity is paramount to us, and we regret that this was not your experience. Your feedback is incredibly valuable, and we're committed to addressing this matter internally to ensure it doesn't happen again in the future. If there's anything else we can do to address your concerns or improve your experience, please don't hesitate to reach out to our service manager, Jimmy Hernandez, via email at jimmyh@jimellis.com. We're here to help and sincerely apologize for any inconvenience caused.

May 10, 2024

Friendly forthright service! Are my concerns were answered. The service personnel and my dealer, Mr Ali we’re helpful & awesome! More

by williamrichardsonmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with the service personnel and Ahmad! Providing friendly, forthright service and addressing your concerns is what we strive for. We're delighted that you found our team helpful and awesome. Thank you for your kind words, and if you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

May 10, 2024

Reid was thorough and made sure I understood everything the maintenance department were doing. All charges were reviewed ahead of time. More

by JANDRKNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Reid here at Jim Ellis Toyota! Providing thorough explanations and ensuring clear communication about maintenance services is what we strive for, and we're glad Reid delivered on that. Thank you for appreciating his efforts, and if you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

May 10, 2024

Keisha was wonderful and a great help to me when I was going through Toyota’s exchange program. More

by Brirhodes19
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your wonderful experience with Keisha! Providing great assistance, especially during the Toyota exchange program, is what we aim for, and we're delighted Keisha delivered on that. Thank you for appreciating her efforts, and if you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

May 10, 2024

Fast, available and friendly. My favorite dealer for long time too. Thank you so much for making my life easier👍 More

by matthew74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
Report | Print
May 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you had a fast, available, and friendly experience here at Jim Ellis Toyota. Making our customers' lives easier is what we strive for, and we're delighted to have been your favorite dealer for a long time. If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future!

May 10, 2024

Oscar was great in calling a shuttle for me to go home while my vehicle was being serviced. He was accurate with me about the service I needed.He was very professional and serious about making sure I was More

by jamaal_taylor
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose
Report | Print
May 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Oscar here at Jim Ellis Toyota! Providing convenient shuttle service and accurate information about your vehicle's service needs is what we aim for, and we're delighted Oscar delivered on that. Thank you for appreciating his professionalism and dedication to ensuring you were taken care of. If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help!

May 09, 2024

I would recommend anyone to come to Jim Ellis Toyota of McDonough to get any work done. More

by That Porter Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Jim Ellis Toyota of McDonough responded

We truly appreciate your recommendation! At Jim Ellis Toyota of McDonough, providing top-notch service is our priority, and we're delighted to hear that you're satisfied with the work done. If you ever need anything else or have friends and family looking for a reliable service center, please don't hesitate to send them our way. We're here to help!

1
...
21
22
23
...
428