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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews
Call Service Center (770) 685-6704

4,273 Reviews of Toyota of McDonough - Service Center

Sort by
July 23, 2024

Neat, clean, friendly, knowledgeable, affordable, I would definitely bring my car back here! Great service More

by Chiyana0712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We’re delighted to hear that you found our service neat, clean, friendly, and knowledgeable. It’s great to know that you found our services affordable and that you plan to return. Your satisfaction is our top priority, and we’re thrilled to see that we met your expectations. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again soon!

July 20, 2024

Everything went well and they finished my service early I was very pleased with my experience at your dealership More

by tterry30
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Persaud
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Jul 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience! We’re delighted to hear that everything went well and that your service was completed ahead of schedule. Your satisfaction is important to us, and we’re pleased to know you had a great experience at our dealership. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

July 17, 2024

Aspen is super. Raymond goes above & beyond. Allen is literally the smartest & nicest parts guy in the planet. More

by Mxmccrary
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aspen & Raymond
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Dec 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for the wonderful feedback! We're so glad to hear that Aspen, Raymond, and Allen have made such a positive impact on your experience. We’re lucky to have such a dedicated team, and we’ll be sure to pass along your kind words to them!

July 17, 2024

It was a wonderful experience Very happy My experience was very close to home Love ?? More

by dayday1385
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arsyndra
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Dec 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience! We're thrilled to hear that everything was so convenient and that you’re happy with your visit. We appreciate your feedback and look forward to serving you again!

July 13, 2024

All of the Advisors I have come in contact with provide Exceptional customer service even to their service bar. Very clean and comfortable environment! More

by missyew294
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that all our service advisors have provided you with exceptional customer service. At Jim Ellis Toyota, we take pride in maintaining a clean and comfortable environment for our customers. We look forward to serving you again!

June 18, 2024

My sister and I had a great experience at Jim Ellis Toyota. We were purchasing a surprise new car for our mother; and Brian was quite helpful and wonderful to work with. Between looking at cars and sig More

by C-
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're thrilled to hear that you and your sister had a great time purchasing a surprise new car for your mother at Jim Ellis Toyota. It's wonderful to know that Brian was helpful and wonderful to work with throughout the process. We'll be sure to pass along your kind words to him. We look forward to welcoming you back when you're next in the market for a car, and we'll be sure to have Brian assist you again. Enjoy the new car!

June 18, 2024

This was the smoothest experience of buying a car that I’ve experienced. The entire experience was pleasant from the greeting to the financing. More

by bgmdds1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacy Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 17, 2024

Reid was incredible ! He is always so happy and helpful. He works hard every time to meet the needs. He represents your company so well!! Thank you for having someone like More

by Annaology7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that Reid provided incredible service and consistently meets your needs with a positive attitude. We're proud to have him represent our company and will be sure to pass along your appreciation. If you need any further assistance, please feel free to reach out. We look forward to serving you again!

June 17, 2024

Customer service was excellent. Communication was amazing. I didn’t have to wait a long period of time. Every time I get my car serviced I have a good experience. More

by CANSREW5794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that you consistently have excellent customer service experiences with us, highlighted by great communication and prompt service. Your satisfaction is important to us, and we appreciate your continued trust. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

June 17, 2024

Did tell truth about services on my car purchase two cars never do it again my sales lady a big lier More

by iblake237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amairia
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about your negative experience. Your feedback is important to us, and we take these concerns seriously. Please contact our customer service team directly so we can address your situation and work towards a resolution. Your satisfaction is our priority, and we hope to have the opportunity to make things right.

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