Toyota of McDonough - Service Center

Being new to Toyota, I’m a little overwhelmed at the procedure(s) but the guys @ Jim Ellis (special shout out to my man Oscar Johnson) their bringing me around.. procedure(s) but the guys @ Jim Ellis (special shout out to my man Oscar Johnson) their bringing me around.. More

My experience was great! My salesman listened and was very attentive on my requests. He explained all my car information and gave great details that were important for me to My salesman listened and was very attentive on my requests. He explained all my car information and gave great details that were important for me to know More

Always a pleasure walking through the door of Jim Ellis. Shopping for a vehicle is stress free and Carlos my sales agent knows exactly how I shop. I’ve been to a few dealerships. Jim Ellis is the best. My f Shopping for a vehicle is stress free and Carlos my sales agent knows exactly how I shop. I’ve been to a few dealerships. Jim Ellis is the best. My family is on vehicle number 5 and counting. More

The tech was very good although he would not match another Toyota dealership coupon even though on their website it says they will match competitors promotion. He said the other coupon they send to cu another Toyota dealership coupon even though on their website it says they will match competitors promotion. He said the other coupon they send to customers that have not been back in awhile and that was a special coupon and they would not match it. He did give me a discount off of the service so I’m happy with that. We brought two cars in for service, a 2015 Prius which they checked the battery and said it would need to be replaced soon but they failed to put one of the interior panels back properly as it was just laying loose and not attached as it should have been. The second vehicle a 2021 Rav4 they checked the cabin filter and just left the cover laying in the floor. Both of these issues I had to do myself as I wanted to make sure they were done correctly since the technician did not know how to do it properly. The other issue was on the Rav4 which they did not remove my old oil change sticker. They just put the new sticker over the old sticker. It looks tacky but I don’t want to mess with it in fear that the new sticker may not stick correctly if I remove it and then reapply it. More

Despite several ownership and staff changes since 2005, the quality of service has remained high. The service department is my trusted first choice to maintain my vehicle. the quality of service has remained high. The service department is my trusted first choice to maintain my vehicle. More

Mr. Persaud was very professional and knowledgeable I enjoyed talking with him and he took care of car Awesome job enjoyed talking with him and he took care of car Awesome job More

Always professional and courteous. We've been dealing with the since we bought our very first new car. We will be a return customer always. We've been dealing with the since we bought our very first new car. We will be a return customer always. More

Great service. Took the time to answer all my questions. I will be back again Took the time to answer all my questions. I will be back again More

Service was fast and efficient. My service advisor was great! She was knowledgeable and sweet. My service advisor was great! She was knowledgeable and sweet. More

Very pleasant atmosphere as well as the customer service, it was awesome along with Raymond! it was awesome along with Raymond! More