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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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January 01, 2023

Great customer service from beginning to end. I will recommend others to have their vehicle service there. More

by S34COCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Jim Ellis Toyota of McDonough responded

That's great to hear, S34coca! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 31, 2022

This is a very pleasant place to get your car fixed. Prompt and professional service service More

by Maddoxd52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Todd
Jan 04, 2023 -

Jim Ellis Toyota of McDonough responded

Maddoxd52, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 31, 2022

This is my family! They have treated me well with the latest purchase. It is my pleasure to give them my business. More

by MASONANGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Jim Ellis Toyota of McDonough responded

Masonangie, your positive review means a lot to us and we’re happy we could help you! If you have any further questions, please give us a call. We're always happy to help!

December 30, 2022

Adel was awesome to deal with! she was very professional and explained everything about the service of my vehicle and notified me of things to look for in the future! she is the re More

by hlayton70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismail, Adel
Jan 04, 2023 -

Jim Ellis Toyota of McDonough responded

Hlayton70, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 30, 2022

The service rep had us waiting for over 2 hours after the was ready. We did not receive any notification that the car was ready. More

by WILLIAMSONRON57
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Hernández
Jan 04, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 30, 2022

Jim Ellis Toyota of McDonald's gives excellent service to all their customers also courteous. More

by smcentyre357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Also Tony from Finance
Jan 04, 2023 -

Jim Ellis Toyota of McDonough responded

Smcentyre357, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 30, 2022

It takes 2 hours to get a simple oil change even if you have an appointment to have this done. I also was getting calls from one of the dealer sales person asking me if i was interested in selling my vehic More

by Jean Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny Brewton
Jan 04, 2023 -

Jim Ellis Toyota of McDonough responded

Jean Gonzalez, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

December 30, 2022

Service was great and fast. I didn’t have an appointment, but they were able to squeeze me in with no problem. Will be going back. More

by Mrrealestateatl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 30, 2022

The service rep, Reid, was clear in his instructions and expectations of what we should expect from our service. More

by Ddaniels304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Ddaniels304! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 29, 2022

The staff was courteous and helpful only problem was a 3hour wait for a key fob. More

by Tomgator37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Tomgator37! Thanks again for your business! Take care!

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