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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews
Call Service Center (770) 685-6704

4,273 Reviews of Toyota of McDonough - Service Center

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May 18, 2024

I appreciate the patience, expertee, and customer service of Mr Joe, I was well taken care of and got what I needed More

by pgithaiga88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Joe provided you with exceptional service and expert guidance here at Jim Ellis Toyota! Thank you for recognizing his patience and dedication to ensuring you got exactly what you needed. We'll be sure to pass along your kind words to him. If there's anything else we can assist you with, please feel free to reach out. We're here to help!

May 18, 2024

If I had removed everything from car we wouldn't have found cause for visit. More

by bnh2715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to leave us a review! We appreciate your feedback. It sounds like you're mentioning that if certain items hadn't been left in the car, the reason for your visit might not have been apparent. We apologize if there was any confusion or inconvenience during your visit. Your satisfaction is important to us, and we'll use your feedback to improve our services. If you have any further comments or questions, please don't hesitate to reach out. We appreciate your support and hope to exceed your expectations in the future!

May 18, 2024

This location appears to have a wonderful staff. They are very engaging with the vehicle owner.. More

by SBL0853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had a wonderful experience with our staff here at Jim Ellis Toyota! Thank you for your kind words and for highlighting their engaging and attentive service. Customer satisfaction is our top priority, and we're delighted that our team could make your visit enjoyable. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 18, 2024

They are very professional and attentive to your needs very good work the answer any questions you have More

by OFFSHORE63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words! We're thrilled to hear that our team here at Jim Ellis Toyota provided you with professional and attentive service, addressing all your needs and questions. Customer satisfaction is our top priority, and we're grateful for the opportunity to assist you. If there's anything else we can do for you, please don't hesitate to let us know. Have a fantastic day!

May 18, 2024

Professional service and attention, a very pleasant atmosphere, and knowledge about the client's needs. More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had a professional and attentive experience with us! Providing a pleasant atmosphere and understanding our clients' needs are top priorities for us. Thank you for recognizing our efforts and for your positive feedback. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 18, 2024

Quick service and good communication. Good customer service with arttention to detail. Except this survey that has a minimum number of words. If you keep on doing it, I will not fill anot More

by francis10g101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our quick service, good communication, and attention to detail here at Jim Ellis Toyota. We apologize for any inconvenience caused by the survey requirements and appreciate your patience. Your satisfaction is important to us, and we'll take your feedback into consideration. If you have any further comments or need assistance in the future, please feel free to reach out. We value your business and hope to continue serving you with excellence.

May 17, 2024

Great customer service the worker was very nice and service was very timely. I didn’t have a problem getting a appointment More

by WILLIEPWILLYP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience! We're thrilled to hear that our team provided great customer service and that your appointment was timely and hassle-free. We appreciate your feedback and look forward to serving you again in the future!

May 17, 2024

Quick and easy service process. My visit was pleasant and Raymond was very helpful and kind. More

by marta33911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that your service process was quick and easy. It's great to know that Raymond was helpful and kind, making your visit pleasant. We appreciate your support and look forward to assisting you again in the future!

May 17, 2024

Very nice hospitality. Warm & friendly atmosphere. Explanations of service explained clearly. Staff courteous & offered refreshments More

by JSaffo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear you enjoyed our warm and friendly atmosphere. It's great to know our team provided clear explanations of the service and made you feel welcome with their courteous hospitality and refreshments. We look forward to serving you again!

May 17, 2024

Every experience at Jim Ellis is always a good experience! Thank you for your service!!! More

by teranzag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that every experience here with us at Jim Ellis Toyota has been a good one for you. We appreciate your continued support and look forward to serving you again in the future!

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