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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews
Call Service Center (770) 685-6704

4,273 Reviews of Toyota of McDonough - Service Center

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May 22, 2024

I was early and had to wait 3 hours on my service before I was seen. Only after i complained to a manager about the wait. I was highly disappointed More

by martinje30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aspen Evans
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024

I have always recieved great service at this dealership and this visit was no exception. My vehicle was serviced in a reasonable amount of time. Ms. Steinetz kept me updated as to the status of my vehicle. More

by TRAT657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your continued trust in Jim Ellis Toyota of McDonough! We're delighted to hear that you consistently receive great service and that Victoria kept you well-informed during your recent visit. Your satisfaction is our priority, and we appreciate your kind words. If you need anything else, please don't hesitate to reach out. We look forward to serving you again!

May 21, 2024

Great service. I had a later appointment but was able to drop the car off earlier due to my friend availability. Oscar said no problem, I received a call back what More

by Drclgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience! We're glad to hear that Oscar and our team could accommodate your schedule and provide timely service. Your convenience and satisfaction are important to us. If you need anything else, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 20, 2024

Taken aback by the labor rate. Research the service you need before you go to Jim Ellis Toyota. More

by JACK86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaitlyn Kerce
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about your experience and appreciate your feedback. We understand your concerns about the labor rate and would like the opportunity to address them. Please reach out to Jimmy Hernandez, our service manager, at jimmyh@jimellis.com. We're committed to ensuring our customers receive fair and transparent service, and we hope to turn your experience around. Thank you for bringing this to our attention, and we look forward to hearing from you.

May 20, 2024

Nice dealership, but Lavar was the best part. He was Helpful, Compassionate, and Professional!! Thanks Again!! More

by Nishpie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a positive experience at our dealership! Thank you for your kind words about Lavar. We're glad to hear that he was helpful, compassionate, and professional. We'll be sure to pass along your praise to him. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 19, 2024

Victoria is always pleasant to work with. This is important when spending hundreds of dollars!! More

by Le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Victoria made your experience a pleasant one. We understand how important it is to feel valued, especially when making significant investments. We look forward to serving you again!

May 18, 2024

Jeremaine Hill was excellent and made the experience very easy and explained all things and he did not lie to me. I appreciate him immensely and I would definitely recommend him More

by tekiralatham
Recommend Dealer
Yes
Employees Worked With
Jeremaine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lavar
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May 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Jeremaine provided you with an excellent car buying experience at Jim Ellis Toyota! Thank you for recognizing his honesty, expertise, and dedication to making your experience easy and transparent. We'll be sure to pass along your kind words to Jeremaine. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again!

May 18, 2024

Reid is the best! Always insures good communication and efficient service. I know my Toyota is being well taken care of. More

by jkahlirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Reid! Providing clear communication and efficient service is always our goal, and we're glad to know that your Toyota is in good hands. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

May 18, 2024

Oscar helped me not Reid but they are both excellent at their job! Jim Ellis Toyota is the best! More

by Leanneoakl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that both Oscar and Reid provided excellent service during your visit. We strive to ensure that every member of our team delivers top-notch service to our valued customers. We appreciate your support and look forward to welcoming you back to Jim Ellis Toyota in the future!

May 18, 2024

Victoria was very knowledgeable and nice. Handle my problems just fine. I am very grateful. More

by AVONABC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Victoria provided you with knowledgeable and friendly service! Thank you for recognizing her expertise and for sharing your positive experience with us. We're grateful for the opportunity to assist you, and we're here to help with any future needs you may have. If you have any further comments or questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

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