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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews
Call Service Center (770) 685-6704

4,273 Reviews of Toyota of McDonough - Service Center

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May 22, 2024

I had somewhere to be and was told it would be done under a hour and half. Was there for 3 hours. More

by Jaxsonmarion07
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jim Ellis Toyota of McDonough responded

We're deeply sorry for the inconvenience and frustration caused by the longer-than-expected wait time. Your time is valuable, and we apologize for not meeting our initial estimate. We appreciate your feedback and will use it to improve our processes to ensure a more accurate and efficient service experience in the future. If you'd like to discuss this matter further or if there's anything we can do to make it right, please feel free to reach out to our service manager, Jimmy Hernandez, at jimmyh@jimellis.com. Thank you for bringing this to our attention.

May 22, 2024

Lavar was extremely helpful in answering any questions I had regarding my vehicle. He was very kind and gave amazing customer service! Thank you very much More

by deja diamond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words about Lavar! We're thrilled to hear that he provided you with excellent service at Jim Ellis Toyota. We're proud to have him as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 22, 2024

Great service enjoyed my experience fast, professionalisms great staff friendly 5 stars clean atmosphere , excellent More

by Cindysalazar12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our fast, professional, and friendly staff. Your kind words and 5-star rating mean a lot to us. If you need anything else, please don't hesitate to reach out. We look forward to serving you again at Jim Ellis Toyota!

May 22, 2024

Just a pleasure to have access to the cordial people that work there. Everyone is pleasant and interested in assisting. More

by Pastorcellus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had such a positive experience with our team! Providing cordial and pleasant service is our priority, and we're glad to hear that our team was interested in assisting you. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 22, 2024

the dealership and it's employees are outstanding in the way they take car of my car and myself. I was kept up to date on the progress of the visit and contacted about anything that was required. More

by rb58085413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that our dealership and employees provided you with outstanding service and took excellent care of both you and your car. Keeping you informed and updated throughout your visit is important to us, and we're glad we could meet your expectations. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 22, 2024

The staff is courteous and friendly and they try to get you out as quickly as possible. More

by Black9800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind feedback! We're pleased to hear that our courteous and friendly staff provided you with efficient service. Your satisfaction is our priority. If you need any further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 22, 2024

Kaitlyn Kerce is certainly an excellent representative for your team with Jim Ellis Toyota. I More

by Wallacen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words about Kaitlyn! We're thrilled to hear that she provided you with excellent service at Jim Ellis Toyota. We're proud to have her as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 22, 2024

Excellent service and they honor the military with a discount. Happy I chose this dealership to service my car. More

by Strickland.tara1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had an excellent service experience at our dealership! It's our pleasure to honor and support our military members, and we're glad you chose Jim Ellis Toyota for your car service needs. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your service and your support, and we look forward to serving you again!

May 22, 2024

Raymond was a great honest service advisor, service was easy and straight forward he answered any questions I had. More

by Mufffintop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Talentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience with Raymond! We're delighted to hear that he provided you with great and honest service, making your visit easy and straightforward. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 22, 2024

Everything was great as always. I love that they let me know how much life is left on tires and brakes More

by alicepeterson82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had another great experience with us! Providing you with detailed information about the condition of your tires and brakes is all part of our commitment to excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

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