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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews
Call Service Center (770) 685-6704

4,268 Reviews of Toyota of McDonough - Service Center

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May 22, 2024

The staff is courteous and friendly and they try to get you out as quickly as possible. More

by Black9800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind feedback! We're pleased to hear that our courteous and friendly staff provided you with efficient service. Your satisfaction is our priority. If you need any further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 22, 2024

Raymond was a great honest service advisor, service was easy and straight forward he answered any questions I had. More

by Mufffintop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Talentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience with Raymond! We're delighted to hear that he provided you with great and honest service, making your visit easy and straightforward. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 22, 2024

Kaitlyn Kerce is certainly an excellent representative for your team with Jim Ellis Toyota. I More

by Wallacen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words about Kaitlyn! We're thrilled to hear that she provided you with excellent service at Jim Ellis Toyota. We're proud to have her as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 22, 2024

Everything was great as always. I love that they let me know how much life is left on tires and brakes More

by alicepeterson82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had another great experience with us! Providing you with detailed information about the condition of your tires and brakes is all part of our commitment to excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 21, 2024

I have always recieved great service at this dealership and this visit was no exception. My vehicle was serviced in a reasonable amount of time. Ms. Steinetz kept me updated as to the status of my vehicle. More

by TRAT657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your continued trust in Jim Ellis Toyota of McDonough! We're delighted to hear that you consistently receive great service and that Victoria kept you well-informed during your recent visit. Your satisfaction is our priority, and we appreciate your kind words. If you need anything else, please don't hesitate to reach out. We look forward to serving you again!

May 21, 2024

Great service. I had a later appointment but was able to drop the car off earlier due to my friend availability. Oscar said no problem, I received a call back what More

by Drclgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience! We're glad to hear that Oscar and our team could accommodate your schedule and provide timely service. Your convenience and satisfaction are important to us. If you need anything else, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 20, 2024

Taken aback by the labor rate. Research the service you need before you go to Jim Ellis Toyota. More

by JACK86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaitlyn Kerce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about your experience and appreciate your feedback. We understand your concerns about the labor rate and would like the opportunity to address them. Please reach out to Jimmy Hernandez, our service manager, at jimmyh@jimellis.com. We're committed to ensuring our customers receive fair and transparent service, and we hope to turn your experience around. Thank you for bringing this to our attention, and we look forward to hearing from you.

May 20, 2024

Nice dealership, but Lavar was the best part. He was Helpful, Compassionate, and Professional!! Thanks Again!! More

by Nishpie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a positive experience at our dealership! Thank you for your kind words about Lavar. We're glad to hear that he was helpful, compassionate, and professional. We'll be sure to pass along your praise to him. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 19, 2024

Victoria is always pleasant to work with. This is important when spending hundreds of dollars!! More

by Le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Victoria made your experience a pleasant one. We understand how important it is to feel valued, especially when making significant investments. We look forward to serving you again!

May 18, 2024

Jeremaine Hill was excellent and made the experience very easy and explained all things and he did not lie to me. I appreciate him immensely and I would definitely recommend him More

by tekiralatham
Recommend Dealer
Yes
Employees Worked With
Jeremaine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lavar
Report | Print
May 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Jeremaine provided you with an excellent car buying experience at Jim Ellis Toyota! Thank you for recognizing his honesty, expertise, and dedication to making your experience easy and transparent. We'll be sure to pass along your kind words to Jeremaine. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again!

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