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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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May 30, 2024

Love it. Everyone is so helpful whenever we have a problem or question everyone goes out of their way to help More

by libby_e_graff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that you've had such positive experiences with our team. Providing helpful assistance is always our priority, and we're grateful for the opportunity to serve you. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to continuing to assist you at Jim Ellis Toyota!

May 30, 2024

The wait is never very long; they honor appointment times. Oscar is very personable. I highly recommend Jim Ellis McDonough. More

by galfromda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that you experienced short wait times and that Oscar provided personable service. Your recommendation means a lot to us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota McDonough!

May 30, 2024

Good service good customer Very friendly , Oscar Johnson is the best Advice, he very helpful and friendly More

by Phuongta27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're thrilled to hear that you received good service and found our team to be very friendly, especially Oscar. Providing helpful and friendly service is always our goal. Your satisfaction is important to us, and we appreciate your recommendation. If you need anything else or have any further comments, please don't hesitate to reach out. We look forward to serving you again at Jim Ellis Toyota!

May 30, 2024

I liked Raynond because he got my car fixed in a timely manner. I feel like the dealer prices are to high. More

by krpp2712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback! We're glad to hear that Raymond provided you with prompt service. We understand your concerns about pricing and assure you that we strive to offer competitive rates while maintaining the quality of our services. Your feedback is valuable to us, and we'll take your comments into consideration as we continuously work to improve. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and hope to serve you again at Jim Ellis Toyota.

May 30, 2024

Oscar gave us an exceptional service. The service was excellent and quickly. We will definitely come back.. Thank you More

by Bcruz15841@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
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Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that Oscar provided great service. It's wonderful to know that your experience was quick and thorough. We appreciate your feedback and look forward to serving you again at Jim Ellis Toyota!

May 30, 2024

This was my first fully on line car purchase and they took the time to explain everything very well. It was a very good experience. More

by cs.riley
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're delighted to hear that your first fully online car purchase went smoothly and that our team took the time to explain everything thoroughly. Providing a positive and informative experience is always our goal, especially for online transactions. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 30, 2024

Aspen was great, very courteous and explained everything well. The service was also quick and thorough. More

by Raichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that Aspen provided courteous service and clear explanations. It's great to know that your experience was quick and thorough. We appreciate your feedback and look forward to serving you again at Jim Ellis Toyota!

May 30, 2024

Friendly fast service. Kept you up to date on your car and all that was needed. More

by monicacamphughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had a friendly and fast service experience with us! Keeping you updated on your car's status is a top priority for us, and we're glad we could provide that for you. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 29, 2024

Why I have 90 minutes for change oil and filter ? Why, if I had one appointment More

by Jgudino057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Steinetz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Jim Ellis Toyota of McDonough responded

We apologize for the inconvenience and understand your frustration. Please reach out to our service manager, Jimmy Hernandez, at jimmyh@jimellis.com with more details so we can work to turn this experience around. Thank you for your feedback and patience.

May 29, 2024

Excellent and attentive customer service where the communication and schedule of services is well explained. More

by MANROSS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you received excellent and attentive customer service, with clear communication and thoroughly explained service schedules. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota McDonough!

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