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4,268 Reviews of Toyota of McDonough - Service Center
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May 31, 2024
Katy is awesome and has always been very kind and helpful throughout our time at this dealership. The staff in the service center are pleasant and friendly, and the overall customer service from the front of throughout our time at this dealership. The staff in the service center are pleasant and friendly, and the overall customer service from the front of the house is exceptional! However, there is significant room for improvement regarding basic services and the incredibly long wait times. A typical oil change consistently takes a minimum of 2 hours, even with an appointment. This service used to take about 45 minutes, but over the last couple of years, it’s impossible to get out in less than 2 hours and sometimes in excess of 2.5 hours. There seem to be efficiency issues in the shop that make this experience very wasteful and aggravating for customers. I also suggest considering the poor experience for the team, who constantly have to answer for the unreasonable delays. Toyota is known for its outstanding service and quality, driven by incredible attention to detail and the elimination of waste through lean principles, but this doesn’t align with the experience at this dealership. Overlooking small details, such as the mileage sticker, raises concerns about what else might not be done correctly during inspections and services. My wife and I both have lifetime oil changes, and the location is only 10 minutes away, but due to the significant inconvenience, we are considering finding another dealership that can service our vehicles more reasonably and timely. More
by Sean M
Verified Customer
May 30, 2024
Love it. Everyone is so helpful whenever we have a problem or question everyone goes out of their way to help Everyone is so helpful whenever we have a problem or question everyone goes out of their way to help More
by libby_e_graff
May 30, 2024
The wait is never very long; they honor appointment times. Oscar is very personable. I highly recommend Jim Ellis McDonough. times. Oscar is very personable. I highly recommend Jim Ellis McDonough. More
by galfromda
May 30, 2024
Good service good customer Very friendly , Oscar Johnson is the best Advice, he very helpful and friendly Johnson is the best Advice, he very helpful and friendly More
by Phuongta27
Employees Worked With
May 30, 2024
This was my first fully on line car purchase and they took the time to explain everything very well. It was a very good experience. took the time to explain everything very well. It was a very good experience. More
by cs.riley
Employees Worked With
May 30, 2024
I liked Raynond because he got my car fixed in a timely manner. I feel like the dealer prices are to high. manner. I feel like the dealer prices are to high. More
by krpp2712
Employees Worked With
May 30, 2024
Aspen was great, very courteous and explained everything well. The service was also quick and thorough. well. The service was also quick and thorough. More
by Raichelle
Employees Worked With
May 30, 2024
Oscar gave us an exceptional service. The service was excellent and quickly. We will definitely come back.. Thank you The service was excellent and quickly. We will definitely come back.. Thank you More
by Bcruz15841@gmail.com
May 30, 2024
Friendly fast service. Kept you up to date on your car and all that was needed. Kept you up to date on your car and all that was needed. More
by monicacamphughes
Employees Worked With
May 29, 2024
Why I have 90 minutes for change oil and filter ? Why, if I had one appointment Why, if I had one appointment More
by Jgudino057
Employees Worked With
