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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,269 Reviews

4,269 Reviews of Toyota of McDonough - Service Center

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September 15, 2023

The environment is very clean. ... Neat.... and the staff members are professional. In addition, the service was completed faster than I expected. More

by MECOLLINSSR515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Mecollinssr515, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 14, 2023

The experience was great. I came i and Oscar handled everything. Greatly appreciated. Thank you! More

by ZAYNAHH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Zaynahh1! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 14, 2023

I like the service great staff. Just wish you would put a sign thats says please wait in your car or have some one greet you when you arrive to acknowledge you. Or to tell you go to More

by lagunasluis28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Lagunasluis28! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 14, 2023

I dropped my car off the afternoon before my scheduled appointment day. Why did I get a missed appointment notification? Both is ever easy with this place. More

by Gffbnjyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Jim Ellis Toyota of McDonough responded

Gffbnjyj, we are so disappointed to learn of this situation you have described. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

September 14, 2023

Everyone is so friendly and accommodating, makes the wait for servicing to be completed go by in a flash More

by carolefleck2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan and forgot the girls name who took care of this service visit also girls at coffee counter
Sep 17, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Carolefleck2! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 13, 2023

My experience at this dealership was great. Katie met me and wrote my car up. Waiting room very nice. Best part none of the employees were walking around on cell phones. They were taking care More

by lordgod91@gmail.coml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Lordgod91@gmail.coml! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 12, 2023

The young lady they greeted (Katie) was courteous and helpful. She made the experience seamless and easy. More

by Anntoinettewatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Anntoinettewatson! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 12, 2023

I’m a first time Toyota owner, and I was impressed! Great customer service, friendly staff and they even have a coffee bar while you wait! I’m sold….I’m forever a Toyota customer. More

by monicadcolbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Sep 16, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Monicadcolbert! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 12, 2023

Excellent, trustworthy service. Reid is always helpful and gets me in and out. Although there is a Nalley Toyota dealership, three minutes from my house, I prefer to drive the 30 More

by Mdelk15629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Mdelk15629! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 12, 2023

Second time I’ve been here and the mess something up on my new car. First the messed up my tire sensors on my front tires. Then after I came back again they fixed that and did my oil change, when they fini More

by Justin01092001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie kerce
Sep 16, 2023 -

Jim Ellis Toyota of McDonough responded

Justin01092001, we are so disappointed to learn of this situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 746-9374 to discuss this further.

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