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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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September 19, 2023

This dealership gives you an experience that is unforgettable. From the moment you pull into the service area.... you are greeted in a warm and friendly fashion by knowledgeable service technicians More

by Avielgtb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Jim Ellis Toyota of McDonough responded

Avielgtb, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

September 19, 2023

Most everyone is great. Websight is not user friendly. It would be nice to know ahead of time what extra services are due. More

by TERRICLOUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Jim Ellis Toyota of McDonough responded

Terricloud, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 16, 2023

Excellent customer service ,Reid was kind and helpful he explained everything to me and my service takes less than an hour, thank you More

by Maria magana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Maria Magana! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 15, 2023

Great service and great customer care. The staff is professional and they know their jobs. Highly recommended place to buy your vehicle oh More

by ODISIBORR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, David Ray
Sep 17, 2023 -

Jim Ellis Toyota of McDonough responded

Odisiborr, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 15, 2023

Fast, reliable, good communication and affordable. The staffs were very friendly and helpful. Thank you More

by roderick.ikhane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Roderick.ikhane! Please let us know if there is ever anything else we can do for you! Safe travels!

September 15, 2023

Dealing with the dealer is always your best choice. Great service everytime with no problem More

by Shummysj17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ray
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Shummysj17! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 15, 2023

The environment is very clean. ... Neat.... and the staff members are professional. In addition, the service was completed faster than I expected. More

by MECOLLINSSR515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Mecollinssr515, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 14, 2023

The experience was great. I came i and Oscar handled everything. Greatly appreciated. Thank you! More

by ZAYNAHH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Zaynahh1! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 14, 2023

I like the service great staff. Just wish you would put a sign thats says please wait in your car or have some one greet you when you arrive to acknowledge you. Or to tell you go to More

by lagunasluis28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Lagunasluis28! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 14, 2023

I dropped my car off the afternoon before my scheduled appointment day. Why did I get a missed appointment notification? Both is ever easy with this place. More

by Gffbnjyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Jim Ellis Toyota of McDonough responded

Gffbnjyj, we are so disappointed to learn of this situation you have described. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

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