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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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September 23, 2023

The service department did a great job. They found two recalls replaced several blown bulbs , and discovered that my battery was dead. And I discovered that I like this service department. More

by jamesgardner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : King Davis is a great guy.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Jamesgardner1! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 23, 2023

The whole team made the best car buying experience EVER. THANK YOU so very much. More

by SAMOHTEYMA
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Hi Samohteyma! We're so happy we were able to help you out! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 23, 2023

Great quality and friendly customer service. Great place to buy a used car at a good price. Very happy with my purchase of a used 2016 Scion tC. The service department was great and quick to fix More

by averym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Kersey
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 22, 2023

I have a 94 Camry I recently purchased and made an appointment to have an oil change. When I arrived I was told that Jim Ellis could not service my vehicle because it was too old. How disappointing. W More

by doloresw1983
Recommend Dealer
No
Employees Worked With
None of the above
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Doloresw1983, thank you for sharing a little bit about your recent experience with us. We have a new policy in place that we can’t service vehicles over 20 years old or over 200K miles due to parts availability and other potential concerns.

September 22, 2023

Everyone is very pleasant and polite. Oscar always take great care of me and my car. The service was done efficiently. The video of my dirty filters was very effective!! More

by Teri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Teri! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 22, 2023

You are treated like family as soon as you arrive on site you are greeted with friendly courteous staff member who listens to your service needs and is very respectful of your time More

by MDJOHNS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thanks again for your business! Take care!

September 22, 2023

Fast, prompt and excellent service from the Team! My advisor was extremely helpful throughout the process and kept me informed every step of the process. More

by AdrianaEv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick , David Ray
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 22, 2023

The customer service here is UNMATCHED. From the service department to the sales team, everyone is so polite and friendly! Also—I love that I received a video of my car inspection! More

by Meaghan Mann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria Steinetz, Jacob Wiley
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Meaghan Mann! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 22, 2023

Courteous , prompt service. Clean ,comfortable waiting area .made the trip from Conyers worthwhile inspite of the traffic. More

by HANSONET
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Hansonet, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 21, 2023

Awesome He took care of customer very good nice personality He was very precise d More

by sopheary.ouk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Sopheary.ouk! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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