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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews

4,268 Reviews of Toyota of McDonough - Service Center

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September 23, 2023

The whole team made the best car buying experience EVER. THANK YOU so very much. More

by SAMOHTEYMA
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Hi Samohteyma! We're so happy we were able to help you out! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 23, 2023

Great service and top notch commutations. Always keeps the customer informed with what is needed but doesn't try to over sell. More

by BARRYLFOSTER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Barrylfoster1, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 23, 2023

Excellent! . Service advisor was great and friendly. Very speedy process for a toyota care platinum customer More

by rachbarfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Rachbarfield! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 23, 2023

Great quality and friendly customer service. Great place to buy a used car at a good price. Very happy with my purchase of a used 2016 Scion tC. The service department was great and quick to fix More

by averym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Kersey
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 23, 2023

I really did enjoy the service, and the people that worked there was very nice,and very helpful to me More

by JEANMADDOX1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Jeanmaddox1964! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 23, 2023

The service department did a great job. They found two recalls replaced several blown bulbs , and discovered that my battery was dead. And I discovered that I like this service department. More

by jamesgardner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : King Davis is a great guy.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Jamesgardner1! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 22, 2023

I have a 94 Camry I recently purchased and made an appointment to have an oil change. When I arrived I was told that Jim Ellis could not service my vehicle because it was too old. How disappointing. W More

by doloresw1983
Recommend Dealer
No
Employees Worked With
None of the above
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Doloresw1983, thank you for sharing a little bit about your recent experience with us. We have a new policy in place that we can’t service vehicles over 20 years old or over 200K miles due to parts availability and other potential concerns.

September 22, 2023

Everyone is very pleasant and polite. Oscar always take great care of me and my car. The service was done efficiently. The video of my dirty filters was very effective!! More

by Teri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Teri! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 22, 2023

You are treated like family as soon as you arrive on site you are greeted with friendly courteous staff member who listens to your service needs and is very respectful of your time More

by MDJOHNS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thanks again for your business! Take care!

September 22, 2023

Fast, prompt and excellent service from the Team! My advisor was extremely helpful throughout the process and kept me informed every step of the process. More

by AdrianaEv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick , David Ray
Sep 26, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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