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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews

4,268 Reviews of Toyota of McDonough - Service Center

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September 30, 2023

Victoria is the absolute best. I don’t know what she makes but she should be in charge! More

by D.standridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Oct 03, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, D.standridge! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 30, 2023

Great place great people I love your service department I like the view free coffee More

by jimmypolk123
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan Crawford
Oct 03, 2023 -

Jim Ellis Toyota of McDonough responded

Jimmypolk123, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 30, 2023

I had a good experience at the dealership. My representative Robbie was great as always. More

by ESIMON71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Esimon71! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 30, 2023

Mr. Millikan was very helpful with my issues and was very good at explaining all of my issues. He explained many things to me and gave me suggestions for solving my problems. I really appreciate his time and More

by CHARRICH128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Charrich128! Please let us know if there is ever anything else we can do for you! Safe travels!

September 30, 2023

The dealership is is modern and looks clean. They even have a café near the waiting room for the service department however, it wasn’t open when I was there. In the website while making an appo More

by miamibreeze1247
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Jim Ellis Toyota of McDonough responded

Miamibreeze1247, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Toyota of McDonough! Thanks again for your business! Take care!

September 30, 2023

Jim Ellis Toyota provided superb service in a timely manner. Unfortunately Toyota needs to do the same in fixing their recalls, known problems and providing customers their second keys! More

by LanceGman82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Lancegman82! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 28, 2023

Quick service I did not have a long wait and was updated periodically. The lady who assisted was friendly More

by Fleach915
Recommend Dealer
Yes
Sep 29, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 28, 2023

Reid is a very transparent and honest person from this first time experience and he has definitely gained a loyal customer with me! More

by Tekira Latham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2023 -

Jim Ellis Toyota of McDonough responded

Tekira Latham, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 28, 2023

Everything was great. I especially loved the fact that the technician sent me a video about my car and requested permission before performing work. The service was perfor More

by PAMELA.MANIGAULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2023 -

Jim Ellis Toyota of McDonough responded

Pamela.manigault, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

September 28, 2023

Kind and Professional customer service that provides excellent experiences for any car owner to understand More

by Clnobles62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Clnobles62! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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