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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

Sort by
October 10, 2023

Lavar was very helpful, empathetic to my concerns, and exceeded my expectations with honest communication about my vehicle More

by keshmarv781
Recommend Dealer
Yes
Employees Worked With
Lavar
Report | Print
Oct 12, 2023 -

Jim Ellis Toyota of McDonough responded

Keshmarv781, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 10, 2023

He was very helpful and cordial. He kept me updated on everything I always enjoy my experience with Toyota Jim Ellis More

by BRITTNEYRADAMS
Recommend Dealer
Yes
Report | Print
Oct 12, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Brittneyradams! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 10, 2023

My only issue with the whole circumstance was I was there for nearly 2 1/2 hours for a simple oil change. I arrived at 1:20pm for a 1:30pm appointment. I wasn’t able to leave until 3:45pm. Other than that it More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember anybody’s name, but they were all very helpful.
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Oct 12, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

October 09, 2023

I had an issue with Toyota Dealership iof McDonough on 10/9/2023. I really appreciate the management team calling me to resolve the issue. More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ray
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Oct 11, 2023 -

Jim Ellis Toyota of McDonough responded

Jackie, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like to have a better understanding about your experience. Please reach out to us at (770) 746-9374 at your earliest convenience and we will do our best to resolve this with you.

Oct 11, 2023 -

Jackie responded

Good morning, who do I ask to speak to when I call to try and resolve my problem?

Oct 11, 2023 -

Jim Ellis Toyota of McDonough responded

Jackie, please ask to speak to our General Manager, Ryan.

October 07, 2023

First time at this dealership and my husband usually take car of any car service issues. Had 7:30apppointment and was early. I asked an employee that was moving cars in the lot about where to go for service. More

by PVMRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

October 07, 2023

My experience meet my expectations by being fast and friendly. The associates were nice and stay true to their word about the wait time. More

by jjanae39
Recommend Dealer
Yes
Employees Worked With
Lavar
Report | Print
Oct 11, 2023 -

Jim Ellis Toyota of McDonough responded

Jjanae39, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 07, 2023

Great service. Friendly Srevice techs that help resolving problems. Highly recommend Jil Ellis Toyota of McDonough. More

by jackgloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
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Oct 11, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Jackgloria! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 06, 2023

Everyone is very friendly and the service only took one hour. They also provided me with a ride which I greatly appreciated it. More

by paoladixon13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Paoladixon13! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 06, 2023

VERY ACCOMMODATING, VERY INFORMATIVE ( VIDEO WHILE ASSESSING THE VEHICLE) AND VERY PROMPT BUT QUALITY SERVICE More

by roverette_basibas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Jim Ellis Toyota of McDonough responded

Roverette_basibas, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 05, 2023

Good and excellent service whenever we are there Clearly explained regarding the service requirements Thanks More

by KKISHEN.KK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember
Report | Print
Oct 12, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kkishen.kk1! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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