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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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October 12, 2023

Katie made sure to include me in the whole repair process. I highly recommend her. More

by Denasha Fuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Oct 18, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Denasha Fuller! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 12, 2023

My Service Tech Reid was fantastic. Great initial assessment of the problem my vehicle was having, constant updating thru the inspection process, clear and detail recap of repairs and More

by GDGRIMSBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Gdgrimsby! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 12, 2023

Service was great, timely. Maintenance service tech who worked on my car send text explaining the problem. Mr. Reid always give detail information and great options with the b More

by BRENDEL_ADAMS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Jim Ellis Toyota of McDonough responded

Brendel_adams1, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 12, 2023

Great customer service always take time to speak to the customers I love their services More

by enold42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Jim Ellis Toyota of McDonough responded

Enold42, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 12, 2023

I love how Jim Ellis Toyota does the maintenance check on my car and keeps me informed about what needs to be done first if I can not do it all at once. More

by weemr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Jim Ellis Toyota of McDonough responded

Weemr2, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 12, 2023

This was a great experience, quality service, friendly staff, and good prices. I will definitely come back. More

by luisalba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Jim Ellis Toyota of McDonough responded

Luisalba, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 12, 2023

My experience with the dealership was excellent always professional easy to navigate my car service experience plus free cappuccino while waiting. More

by BARLOWVICKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Barlowvickie! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 12, 2023

Service advisor Duell was not customer focused with me at all l didn’t care for his service More

by jsharr2864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Duell
Oct 12, 2023 -

jsharr2864 responded

NA

October 11, 2023

Syn and Mallory were so helpful. I am really enjoying my new red camry xse. More

by kenyagresham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Syn
Oct 13, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kenyagresham! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 11, 2023

Very bad service we this time and if you make a mistake own it. Don't give me dumb excuse. More

by Andymehta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristie
Oct 13, 2023 -

Jim Ellis Toyota of McDonough responded

Andymehta, we are so disappointed to learn of this situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 746-9374 to discuss this further.

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