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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews
Call Service Center (770) 685-6704

4,268 Reviews of Toyota of McDonough - Service Center

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October 12, 2023

Service advisor Duell was not customer focused with me at all l didn’t care for his service More

by jsharr2864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Duell
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Oct 12, 2023 -

jsharr2864 responded

NA

October 11, 2023

Syn and Mallory were so helpful. I am really enjoying my new red camry xse. More

by kenyagresham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Syn
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Oct 13, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kenyagresham! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 11, 2023

Very bad service we this time and if you make a mistake own it. Don't give me dumb excuse. More

by Andymehta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristie
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Oct 13, 2023 -

Jim Ellis Toyota of McDonough responded

Andymehta, we are so disappointed to learn of this situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 746-9374 to discuss this further.

October 10, 2023

Lavar was very helpful, empathetic to my concerns, and exceeded my expectations with honest communication about my vehicle More

by keshmarv781
Recommend Dealer
Yes
Employees Worked With
Lavar
Report | Print
Oct 12, 2023 -

Jim Ellis Toyota of McDonough responded

Keshmarv781, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 10, 2023

He was very helpful and cordial. He kept me updated on everything I always enjoy my experience with Toyota Jim Ellis More

by BRITTNEYRADAMS
Recommend Dealer
Yes
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Oct 12, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Brittneyradams! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 10, 2023

My only issue with the whole circumstance was I was there for nearly 2 1/2 hours for a simple oil change. I arrived at 1:20pm for a 1:30pm appointment. I wasn’t able to leave until 3:45pm. Other than that it More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember anybody’s name, but they were all very helpful.
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Oct 12, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

October 09, 2023

I had an issue with Toyota Dealership iof McDonough on 10/9/2023. I really appreciate the management team calling me to resolve the issue. More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ray
Report | Print
Oct 11, 2023 -

Jim Ellis Toyota of McDonough responded

Jackie, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like to have a better understanding about your experience. Please reach out to us at (770) 746-9374 at your earliest convenience and we will do our best to resolve this with you.

Oct 11, 2023 -

Jackie responded

Good morning, who do I ask to speak to when I call to try and resolve my problem?

Oct 11, 2023 -

Jim Ellis Toyota of McDonough responded

Jackie, please ask to speak to our General Manager, Ryan.

October 07, 2023

First time at this dealership and my husband usually take car of any car service issues. Had 7:30apppointment and was early. I asked an employee that was moving cars in the lot about where to go for service. More

by PVMRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

October 07, 2023

My experience meet my expectations by being fast and friendly. The associates were nice and stay true to their word about the wait time. More

by jjanae39
Recommend Dealer
Yes
Employees Worked With
Lavar
Report | Print
Oct 11, 2023 -

Jim Ellis Toyota of McDonough responded

Jjanae39, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 07, 2023

Great service. Friendly Srevice techs that help resolving problems. Highly recommend Jil Ellis Toyota of McDonough. More

by jackgloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Report | Print
Oct 11, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Jackgloria! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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